Sr. Quality Manager - Packaging

Quad/Graphics • Franklin, WI

76d

About The Position

The Quality Manager - Packaging oversees and coordinates the Quality Systems program across multiple manufacturing facilities. This role develops, interprets, and implements companywide quality policies, manages quality systems, and facilitates compliance inspections. The manager supports manufacturing, testing, and releasing of raw materials, semi-finished materials, and finished products to meet customer standards, ensuring quality compliance and continuous improvement.

Requirements

• Bachelor's degree in Engineering, Quality Management, Food Science, Packaging, or a related field required.
• Minimum 5 years of experience in quality management within manufacturing, packaging, or food production environments.
• Experience managing multi-site quality systems and leading cross-functional teams.
• Proven track record in regulatory compliance, audits, and continuous improvement initiatives.

Nice To Haves

• Advanced degree (MBA, MS) preferred.
• Certification in Quality Management (e.g., ASQ Certified Quality Manager, Six Sigma, ISO Lead Auditor) preferred.

Responsibilities

• Maintain quality compliance across all packaging locations and rectify non-conformances.
• Ensure strict adherence to Quad Packaging Quality System and regulatory requirements for food packaging.
• Oversee and enforce quality expectations across production departments.
• Manage documentation, reporting, and closure of compliance issues.
• Review GMP documents for compliance with SOPs, quality systems, and regulatory standards.
• Initiate, distribute, track, and evaluate root cause investigations and corrective actions.
• Ensure corrective actions are completed and effective across all locations.
• Manage customer complaint procedures and lead investigations into quality issues.
• Support complaints handling and implement improvement actions to prevent recurrence.
• Assist with and lead various audits (SQF, AIB, ISO) to ensure continued certification.
• Prepare facilities for and host customer audits and inspections.
• Oversee the Quality audit plan, including scheduling, reporting, and follow-up on corrective actions.
• Coordinate customer-initiated audits and ensure proper documentation and response.
• Provide leadership to Quality Leaders at each factory and internal audit teams.
• Hold monthly leadership meetings to review YTD costs of quality, trends, and system performance.
• Establish and communicate a strategic site quality vision aligned with organizational goals.
• Prepare and conduct Quality Management Review meetings with senior management.
• Promote a culture of 'right first time' and continuous improvement across all levels.
• Collaborate with plant leadership and production teams on quality investigations and solutions.
• Communicate clearly with internal and external customers regarding quality matters.
• Respond to customer complaints with urgency and confidence.
• Facilitate customer-facing activities, including visits, responses, and audit preparation.
• Analyze data related to process validations, controls, and improvement efforts.
• Consolidate plant reports to measure quality system failures, trends, and associated costs.
• Confirm and audit consistency of customer product testing databases.
• Set up and maintain common systems for calibration logs and coordination across factories.
• Verify receipt of returned goods and ensure system confirmation for credit issuance.
• Provide guidance, interpretation, and training on regulations, guidelines, and company procedures.
• Continually assess and develop the capability of quality team members.
• Support HR with performance issues related to quality employees.
• Lead quality initiatives and focus groups to enhance awareness and understanding.
• Manage analytical quality control for raw materials, semi-finished, and finished goods.
• Develop and implement quality process controls across operations (facilities, equipment, materials, production, packaging, labeling).
• Drive plant accountability in vendor performance, defect investigation, and quality data analysis.

Benefits

• 401(k)
• holidays
• vacations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Printing and Related Support Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees