Sr. Quality Engineer, Service and Customer Support

Noah Medical • San Jose, CA

81d • $108,000 - $135,000

About The Position

Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. We are looking for talented, motivated and ambitious team members to revolutionize robotic surgery. The Sr. Quality Engineer, Service and Customer Support is responsible for establishing and supporting quality processes as it relates to NPI, Design Transfer, and Post Market Support. This position provides support to the Noah Medical Service organization.

Requirements

• Bachelor’s degree in Engineering or related Science, or equivalent experience.
• 5+ years in Quality Engineering, ideally in medical devices or robotics.
• Strong knowledge of GxP, FDA regulations (21 CFR Part 11), IEC 62353, and ISO standards (e.g., 13485, 60601).
• Experience with CAPA, risk management, and validation (software and process).
• Proficiency with quality and business systems (e.g., Salesforce, Arena, Jira, Tableau, MS Office).
• Excellent communication, organizational, and problem-solving skills.

Nice To Haves

• CQA or Six Sigma certification; project management experience.
• Experience with global product launch quality management.

Responsibilities

• Support root cause analysis and corrective/preventive actions (CAPA).
• Assist in developing, maintaining, and improving SOPs, Work Instructions, FMEAs and related quality documentation.
• Monitor and report Quality KPIs (e.g., NCR trends, Cost of Quality) and contribute to post market risk management activities.
• Ensure day to day compliance with FDA, ISO, and company quality standards.
• Support internal audits, inspections, and regulatory readiness.
• Collaborate with Customer Care, Field Service, and Product Support to help evaluate recurring service issues, product performance concerns, and maintenance challenges.
• Review service records and provide quality oversight in customer communication documentation.
• Provide tools, training, and documentation to ensure service teams can meet quality and compliance expectations.
• Assist in non-product software validation activities, including protocols, reports, and risk analyses.
• Participate in process improvements using Lean and Six Sigma methodologies.
• Partner with cross-functional teams (R&D, Manufacturing, Medical Education) to reduce recurring issues and improve serviceability.
• Communicate feedback from the field to inform design improvements and product reliability.
• Conduct quality reviews of new product launches and system integrations.
• Support clinical and technical training evaluations to ensure service teams are prepared.
• Coordinate with Sales, Marketing, and Training to align on customer-facing quality needs.

Benefits

• Competitive Salary
• Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
• Equity & Bonus Program
• Life Insurance (company paid & supplemental) and Disability insurance
• Mental health support through medical insurance programs
• Legal and Pet Insurance
• 12+ paid holidays, 15-20 days of PTO + sick time
• Paid parental leave
• In-office snacks and beverages
• In-office lunch stipend
• Learning & Development Opportunities: On-demand online training and book reimbursement
• Team building and company organized social and celebration events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees