Civix-posted about 2 months ago
Full-time • Mid Level
Onsite • Baton Rouge, LA
251-500 employees

We are seeking a Senior Quality Analyst to play a key role in a highly specialized, mission-critical elections system project. This position is deeply embedded with a single state agency customer, providing end-to-end quality assurance and ensuring delivery excellence on a unique codebase within a highly visible governance context. What Makes This Role Special Embedded in Customer Project: Deliver directly alongside the state election/business services office, with their full context and delivery expectations guiding your day-to-day work. High-Impact Delivery: Ensure robustness of systems that support election operations and business operations and ethics oversight—quality is both essential and visible. Quality Leadership: As the senior QA voice, shape testing strategy, tooling, metrics, and QA culture in collaboration with both Civix and the state team.

  • Shift-Left & Early QA Involvement
  • Engage in story development and backlog refinement sessions with the customer and dev team to define clear, testable acceptance criteria (ACs) early.
  • Use risk-based testing to prioritize test coverage where it matters most.
  • Comprehensive Test Strategy
  • Design and maintain test plans and cases for manual and automated testing across dev, UAT, and production environments.
  • Balance exploratory and usability testing with automation, reflecting agile best practices.
  • Test Automation & Framework Evolution
  • Define and expand an automation strategy that handles regression, API, performance, and accessibility tests.
  • Drive continuous testing as part of CI/CD pipelines—supporting frequent, reliable validation.
  • Metrics & Continuous Improvement
  • Track and report key quality metrics—defect density, automation coverage, MTTR, leakages, and test execution trends.
  • Use these insights to iterate on the QA process, tools, and strategic direction.
  • Alignment of Requirements and Validation
  • Ensure traceability from requirements through to validation (verification & validation alignment).
  • Help mitigate miscommunication risks between evolving requirements and QA testing scope.
  • Adaptive Agile Practice
  • Participate in sprint planning, refining, and retrospectives to adjust QA approach iteratively.
  • Encourage cross-functional collaboration and responsiveness to changing priorities.
  • Mentorship & Leadership
  • Mentor junior QA staff and help expand QA capabilities within the customer team.
  • Act as the QA champion within an embedded agile environment.
  • Bachelor’s degree (or equivalent) in Computer Science, Information Systems, or related field.
  • 5+ years of QA experience, including 2+ years in a leadership role.
  • Expertise in automated testing frameworks and manual exploratory testing.
  • Experience with agile methodologies, CI/CD, and modern QA metrics.
  • Strong communicator with ability to work in embedded, customer-facing roles.
  • Must be able to be onsite in Baton Rouge, LA five days a week.
  • Must be a U.S. Citizen
  • A background in mentoring or leading QA teams is highly preferred.
  • Experience in elections is highly preferred.
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