Sr. QA Services Manager

Chubb • Jersey City, NJ

69d • $100,000 - $130,000

About The Position

Join our Personal Risk Services (PRS) technology team and play a pivotal role in driving excellence, delivering quality, and shaping the future of our Quality Engineering practice. As a lead member of our team, you will collaborate closely with product owners, program leads and Quality Engineering professionals to deliver impactful change across our division's programs. In this role, you will have the opportunity to lead strategy, innovate and leverage technology, including test automation, artificial intelligence (AI), and other emerging tools, to elevate product quality and operational efficiency. Your work will have a crucial role in supporting our mission to deliver exceptional solutions for our personal insurance business partners, internal users, agents and valued clients. You will lead our quality engineering team, manage change, and influence the transformation of our quality engineering practices.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• 7+ years of proven experience in quality engineering, software testing, or quality assurance, with a strong record of leading teams, driving measurable results, and delivering high-quality, scalable products in a fast-paced environment.
• Prior people leadership experience leading teams of 4-5+ required.
• Expertise in testing both modern applications and legacy systems (e.g., mainframe, COBOL).
• Experience with test automation using tools such as Selenium, Cucumber, Cypress, or Appium and API testing tools like Postman, SoapUI, or similar platforms.
• Experience with CI/CD pipelines and tools such as Jenkins, GitHub, SonarQube, and JIRA to support automated testing and continuous delivery.
• Expertise with quality metrics and reporting, including defining KPIs and using data to drive continuous improvement.
• Strong analytical and problem-solving skills, with the ability to identify and address quality challenges proactively.

Nice To Haves

• Knowledge of AI/ML tools and their application in quality engineering is a plus.
• Property and Casualty insurance background is a plus.

Responsibilities

• Supervise, mentor, and inspire the Quality Engineering team to ensure the successful delivery of the division's portfolio, directly contributing towards business growth and strategic objectives.
• Manage portfolio planning, prioritization, capacity planning, and supplier management, ensuring alignment with business priorities and driving measurable program success.
• Proactively collaborate with cross-functional teams - including Product Owners, Program Leads, Architects, Software Engineers, Quality Engineers, and other stakeholders - ensuring delivery of high-quality products with efficiency and precision.
• Advance Quality Engineering practices and automation strategy, ensuring alignment with quality goals while enhancing efficiency, scalability, and speed to market.
• Coach and develop team members in all aspects of test planning, execution, and delivery, fostering proactive risk, issue, and dependency management to achieve successful outcomes.
• Champion innovation, drive continuous improvement, and challenge existing processes to elevate team performance and deliver exceptional results.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and more.
• Eligibility to participate in a discretionary annual incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree