User Interviews-posted 4 months ago
$70,000 - $80,000/Yr
Full-time • Mid Level
101-250 employees

As part of our Strategy & Operations (S&O) team, you will be the cornerstone of task quality for AI training initiatives. You will support the development and oversight of a key program providing QA services to high-value clients, many working on cutting-edge AI models and applications. Your mission includes defining what makes a “good” written task, ensuring consistent application across a network of distributed task writers, and using technical QA to validate execution. The ideal candidate has a bias towards action and thrives in environments where they can partner with both internal stakeholders and external clients to deliver exceptional results.

  • Develop and maintain quality standards across network-submitted tasks
  • Provide clear, constructive feedback to drive quality and consistency
  • Validate task outcomes by reviewing SQL database diffs and running/debugging Python verifier scripts
  • Collaborate with stakeholders to refine task guidelines, quality protocols, and operational processes
  • Manage onboarding and assessment of task writers to ensure tasker readiness—aligned with AI project requirements
  • Monitor task performance metrics and writer engagement; iterate on guidelines and workflows based on insights
  • Develop and document scalable processes, enablement materials, and operational plans for task writer networks
  • Partner with internal stakeholders, including Revenue, Product, and Engineering, to ensure customer needs are met
  • Support the Director of Strategy & Operations with customer relationship management
  • Provide support across other high-value client projects, as needed
  • 2-3 years of experience in QA, data operations, or process quality
  • Strong, concise written communication; experience giving clear, constructive feedback
  • Familiarity with Python and SQL
  • Strong analytical and problem-solving skills, especially in ambiguous scenarios
  • High attention to detail and commitment to maintaining standards at scale
  • Candidates must have a United States address and be authorized to work without any Visa sponsorship
  • Experience with QA tools and workflow platforms (e.g., Jira, Confluence, Sentry, HubSpot)
  • Familiarity with AI/ML training, data labeling, or annotation workflows
  • Ability to translate manual QA processes into scalable or automated workflows
  • Experience coordinating or managing distributed testers/task writers
  • Competitive base salary range of $70,000-$80,000 (depending on experience)
  • 100% premium covered medical + dental employee coverage
  • Annual membership to One Medical Group & Talkspace
  • 401k + employer contribution
  • 4 weeks of PTO to start + accrue an additional day per year of employment
  • Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered.
  • Flexible, paid parental leave
  • Stock options for every employee
  • $250 Office setup budget
  • $50/month Work From Home stipend
  • Annual learning & development stipend
  • Performance-based incentive plans
  • Awards for 360-degree recognition, work anniversaries, & birthdays
  • 1-2 team retreats per year (virtual and in-person options)
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