Sr. QA Operations Associate

User Interviews

173d • $70,000 - $80,000

About The Position

As part of our Strategy & Operations (S&O) team, you will be the cornerstone of task quality for AI training initiatives. You will support the development and oversight of a key program providing QA services to high-value clients, many working on cutting-edge AI models and applications. Your mission includes defining what makes a “good” written task, ensuring consistent application across a network of distributed task writers, and using technical QA to validate execution. The ideal candidate has a bias towards action and thrives in environments where they can partner with both internal stakeholders and external clients to deliver exceptional results.

Requirements

• 2-3 years of experience in QA, data operations, or process quality
• Strong, concise written communication; experience giving clear, constructive feedback
• Familiarity with Python and SQL
• Strong analytical and problem-solving skills, especially in ambiguous scenarios
• High attention to detail and commitment to maintaining standards at scale
• Candidates must have a United States address and be authorized to work without any Visa sponsorship

Nice To Haves

• Experience with QA tools and workflow platforms (e.g., Jira, Confluence, Sentry, HubSpot)
• Familiarity with AI/ML training, data labeling, or annotation workflows
• Ability to translate manual QA processes into scalable or automated workflows
• Experience coordinating or managing distributed testers/task writers

Responsibilities

• Develop and maintain quality standards across network-submitted tasks
• Provide clear, constructive feedback to drive quality and consistency
• Validate task outcomes by reviewing SQL database diffs and running/debugging Python verifier scripts
• Collaborate with stakeholders to refine task guidelines, quality protocols, and operational processes
• Manage onboarding and assessment of task writers to ensure tasker readiness—aligned with AI project requirements
• Monitor task performance metrics and writer engagement; iterate on guidelines and workflows based on insights
• Develop and document scalable processes, enablement materials, and operational plans for task writer networks
• Partner with internal stakeholders, including Revenue, Product, and Engineering, to ensure customer needs are met
• Support the Director of Strategy & Operations with customer relationship management
• Provide support across other high-value client projects, as needed

Benefits

• Competitive base salary range of $70,000-$80,000 (depending on experience)
• 100% premium covered medical + dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 401k + employer contribution
• 4 weeks of PTO to start + accrue an additional day per year of employment
• Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered.
• Flexible, paid parental leave
• Stock options for every employee
• $250 Office setup budget
• $50/month Work From Home stipend
• Annual learning & development stipend
• Performance-based incentive plans
• Awards for 360-degree recognition, work anniversaries, & birthdays
• 1-2 team retreats per year (virtual and in-person options)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees