Sr. QA Manager

Little Caesars Pizza•Detroit, MI

23h

About The Position

Build a Bigger, Better, Bolder Future: Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact. Job Summary: In this role, you will manage the Enterprise Technology Quality Assurance (QA) function to ensure quality, environment stability and organizational integrity through a proactive approach. You will align QA teams with business units and Information Technology partners. This role will develop technology strategies that support long-term growth and sustainability and deploy those strategies addressing all stages of software product development and deployment tools. You will collaborate with other colleagues to know and understand competing projects and priorities. You will manage the Enterprise Technology Quality Assurance staff and interact closely with a variety of functional areas, franchisees and vendors.

Requirements

Bachelor’s degree in Computer Science or a related degree. An equivalent combination of education, certification and/or experience may be considered in lieu of a formal degree.
Minimum of eight (8) years’ experience with various software development life cycles (agile, waterfall, iterative, etc.) software QA processes and efficiency tools, HP test tools suite (Quality Center, Quick Test Pro, Road Runner, etc.).
Demonstrated understanding and experience in software configuration management principles and the Development Life Cycle system (SDLC) from design to implementation.
Minimum of five (5) years in a formal management role, managing people and project teams within diverse areas of IT, with demonstrated experience in coaching, development plans and performance management.
Demonstrated leadership and interpersonal skills required both in one-on-one situations with all levels of personnel.
Evidence of resiliency, optimism and passion with ability to set vision and strategy to enhance the business.
Evidence of highly detail-oriented, organized, analytical and problem-solving skills with the capability to prioritize and manage multiple, concurrent projects.
Demonstrated relationship building and effective communication skills through active listening, sharing ideas, and frequent communication with various IT teams, co-workers, clients, and technical and business functions.
Proven effective communication skills (verbal, written and presentation), with evidence of ability to communicate technical information to a non-technical audience and facilitate effective group meetings.

Responsibilities

Ensure that the QA team provides value that meet or exceed customer and organizational needs through well-defined, implemented, delivered and measured quality best practices.
Provide QA leadership through clearly defined standards that include documentation, metrics, estimation, environment stabilization and product defect management.
Manage a team and provide technical and process direction. Includes staff selection, coaching, development and performance management.
Provide opportunities and framework for team members’ career advancement.
Explore advanced technical solutions that will enhance and increase team efficiency, product quality, reduce software and environmental build errors and build team efficiencies.
Collaborate with the IT leadership to develop technology strategies that support long term growth and sustainability.
Develop an operational plan that is flexible in a changing environment and supports long-term objectives.
Oversee vendor product quality and performance, setting expectations and engaging the vendor to insure all commercial “off-the-shelf” products (COTS) are technically sound and meet corporate quality requirements.
Develop best practices and be a leader of change and adoption of new processes and technologies.
Collaborate with peers to prioritize projects, deliverables and resolve competing priorities and understand the strategic objectives of the organization.