Sr Q & T Specialist - Long-Term Care

County of Mecklenburg, NC•Charlotte, NC

4d•Onsite

About The Position

Senior Quality and Training Specialist – Long-Term Care Economic Services Division of the DCR “Follow Your Calling, Find Your Career” At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Department of Community Resources (Economic Services Division) administers Federal and State-Mandated Programs for eligible families. ESD administers programs including Food & Nutrition Services, Work First Family Assistance, Medicaid for Family & Children, Adult Medicaid. Position Specific Information: Responsible for providing training, mentoring, and policy support to employees, reviewing work products to ensure quality, and keep record of employee and department performance. Training at this level is highly technical in nature. If selected for a panel interview, candidate will have to do a PowerPoint Presentation. Please Note: This will be an in-office position (telework not available) and the selected candidate will work in a fast-paced environment. Location: 301 Billingsley Road Charlotte, NC 28211 Position Summary: Oversees, coordinates, and conducts various training and quality assurance programs for an assigned area. This position, under general supervision, is responsible for the overall quality control reviews, technical assistance, and training programs within assigned area to include training development, supervising staff, and analyzing training budgets.

Requirements

Minimum of four years of quality control or training experience.
Bachelor's degree in a related field.
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Knowledge of modern office practices
Training technical information
Expertise in programs in area of assignment
Working knowledge of quality assurance program practices; planning and development of assessment tools and techniques to include use of software and reporting mediums
Principles, practices, methods and theories of training and employee programs
Adult learning theories and of training and development principles, practices, and methods
E-learning and other technological solutions and the ability to effectively use these platforms to develop and deliver training
Develop recommendations to solve problems in different program service areas by assisting in planning goals and developing deficiency resolutions
Provide technical assistance, consultation to staff
Exercise judgment and discretion in interpreting and applying quality standards, policies, and procedures
Communicate effectively with professional and administrative personnel
Maintain effective working relationships with various staff
Assess problems and coordinate resolutions with various parties
Strong project management and organizational skills to plan, prioritize, multi-task and independently execute projects/tasks with specific deadlines while maintaining flexibility
Excellent analytical and research skills as demonstrated by the ability to collect, develop, assess, and blend information and recommendations from a wide variety of sources
Strong critical and creative thinking skills to assess and resolve problems or issues by gathering and assessing information, taking advice, and using judgment that is consistent with standards, practices, policies, procedures, regulations and/or laws
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Developing Others: Planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
Formal Presentations: Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Proficient in data entry and maintaining accurate records.
Skilled in using various computer applications, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Comfortable navigating Learning Management Systems (LMS) and other digital platforms for training, testing, and data tracking.

Nice To Haves

Experience working with Learning Management Systems
Two (2) years' current experience determining eligibility for North Carolina eligibility programs for Long-Term Care.
Two (2) years' current experience determining eligibility for North Carolina eligibility programs for Adult Medicaid.
Two (2) years' current experience using NC FAST Program.
Intermediate to Advance experience with Microsoft Suite (Word, Excel, Outlook)

Responsibilities

Perform root-cause analyses and assessments at the organizational, team, and individual levels.
Test services, analyze results and make recommendations for improvements.
Ensure services meet specifications and understand and ensures regulatory compliance.
Develop and implement processes and procedures to improve quality and ensure compliance with regulatory standards..
Perform reviews of finished or in-process procedures, analyzes data, and identify trends in defects.
Assess and report on the impact of process changes on quality.
Develop assessment tools and data collection methods to identify service delivery/compliance problems, and participate in the alteration of systems as necessary.
Assess the training needs of employees.
Design and deliver both in-person and online training programs using research, subject matter experts, and organizational needs.
Plan, implement, and evaluate training activities to ensure effectiveness and alignment with departmental goals.
Develop and maintain training materials, including manuals, guides, handouts, and visual aids.
Train staff on enrollment and eligibility programs, including the NC FAST system.
Manage training equipment and supplies as needed.
Promote training programs across the organization to enhance awareness and participation.
Develop assessment tools and data collection methods to identify service delivery or compliance issues.
Measure the effectiveness of training solutions and recommend improvements.
Utilize the Learning Management System (LMS) for training delivery, testing, and tracking learner data and progress.
Consult with internal customers to address identified performance problems and recommend, develop, and deliver appropriate learning solutions.