Sr PSR - Patient Services Representative - Grand Prairie Clinic - ( OKC )

OU Health

130d

About The Position

The Sr PSR - Patient Services Representative at the Grand Prairie Clinic is responsible for coordinating the schedules of patients in both in-patient and out-patient settings, while providing clerical assistance to ensure the smooth operation of the facility. This role involves scheduling patient appointments, managing patient demographics, and facilitating communication within the clinic. The representative greets patients, processes payments, and ensures that all necessary documentation is completed accurately. Additionally, the position requires filing and organizing patient records, managing referrals and authorizations, and maintaining a professional and team-oriented environment.

Requirements

• High School Diploma or GED.
• 3-5 years of experience in customer service required, including at least 6 months in a clinical environment.
• Good verbal and written communication skills.
• Customer service skills.
• Interpersonal skills to work effectively with employees, patients, and external parties.
• Proficient with Microsoft Office tools.

Responsibilities

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains and updates patient demographics.
• Answers telephone calls and distributes them appropriately.
• Prepares and enters healthcare providers’ schedules into the computer.
• Coordinates schedules for patients requiring multiple services.
• Greets patients upon arrival for scheduled appointments.
• Accepts payments and writes receipts.
• Totals encounter forms and inspects them for completeness and accuracy.
• Codes procedures and diagnoses.
• Ensures signatures are on encounter forms and charts.
• Copies insurance cards and distributes them appropriately.
• Prepares encounter forms and billing packets for patients.
• Balances and closes cash box daily.
• Prepares ancillary forms for other services.
• Prints and faxes physician schedules to offices.
• Pulls patient charts for appointments and files lab, x-ray, and hospital information.
• Copies medical records for patients and other providers.
• Files patient charts and prepares inactive patient charts for storage.
• Maintains a log of charts in storage.
• Secures charts sent to storage that are needed in the clinic.
• Replaces torn charts with new covers.
• Makes up new patient charts and/or packets of information.
• Requests medical records from other facilities.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians.
• Secures referrals to other providers for HMO patients.
• Collects and verifies proof of income for sliding scale discounts.
• Dispenses supplies as needed and notifies when supplies are low.
• Types notes and letters for physicians as needed.
• Makes immunization cards as needed.
• Logs mail receipts according to University policy.
• Sorts and distributes mail.
• Communicates with patients and co-workers in a professional manner.
• Enhances professional growth through in-service meetings and education programs.
• Maintains patient confidentiality.

Benefits

• PTO
• 401(k)
• Medical plans
• Dental plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED