Sr. PS Project Manager

About the position

As a Senior Project Manager in Professional Services, you'll play a strategic leadership role in driving implementation excellence for Genesys clients. You'll directly engage with sales teams, cross-departmental leaders, global business units, customers, and prospects. This senior position focuses on complex project delivery while providing mentorship and matrix leadership to project teams.

Responsibilities

• Lead complex, large-scale implementation projects across multiple teams.
• Provide matrix leadership to project managers on large, complex initiatives.
• Mentor and guide both sales and services leadership teams.
• Build and maintain executive-level relationships with customers and partners.
• Drive successful project implementations from conception to completion.
• Create and oversee comprehensive project plans.
• Lead client meetings and executive-level engagements.
• Ensure alignment of resources to meet revenue and margin goals.
• Monitor team performance and customer satisfaction metrics.
• Serve as primary executive escalation point for service-related issues.
• Drive growth in a diverse Professional Services organization.
• Identify and execute Project Change Requests.
• Recommend new product solutions for emerging business needs.
• Shape deals and contribute to estimation processes.
• Lead process improvement initiatives.
• Guide effective customer onboarding strategies.

Requirements

• Bachelor's degree in business, Computer Science, or related field.
• 8+ years of Professional Services experience.
• 3+ years of supervisory, management, or leadership experience.
• Demonstrated success in project sales, delivery, and support.
• Experience leading geographically diverse project teams.

Nice-to-haves

• Executive-level communication and presentation abilities.
• Strong matrix leadership capabilities.
• Strategic problem-solving and decision-making expertise.
• Advanced project planning and execution skills.
• Ability to influence across organizational boundaries.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.