Sr. Property Technology Operations Engineer

MGM Resorts International

2d • Onsite

About The Position

The Senior Property Technology Operations Engineer plays a critical role in keeping property-level technology running smoothly. This position provides advanced technical support across hardware, software, endpoint devices, networking, and applications, while serving as an escalation point for complex issues. You’ll work hands-on in the field, support major initiatives and events, and partner closely with property teams, infrastructure, and service desk teams to ensure reliable, high-quality technology experiences for employees and business operations.

Requirements

• Bachelor’s degree in Computer Science, Data Science, Information Systems, or a related field (preferred)
• 3+ years of prior relevant experience in cross domain Information technology experience, including endpoint, server, network & WiFi, mobile device, and application support.
• Experience working in a fast-paced, operational environment with multiple concurrent priorities
• Strong troubleshooting, analytical, and problem-solving skills
• Extensive knowledge of enterprise systems and applications
• Ability to clearly communicate technical concepts to both technical and non-technical audiences
• Strong prioritization and time-management skills
• Demonstrated ability and curiosity to learn new technologies

Responsibilities

• Provide advanced support, troubleshooting, and deployment for end-user devices, networks, Wi-Fi, mobile devices, and applications
• Serve as an escalation point for complex incidents and requests that cannot be resolved independently by Property Technology Engineers
• Perform network patching, cross-connects, and troubleshooting; assist with setup and maintenance of network hardware
• Support projects, events, and temporary technology installations through site surveys, planning, and coordination with application and infrastructure teams
• Oversee hardware procurement, delivery, preparation, and distribution, ensuring timely deployment and issue resolution
• Enforce asset management practices to ensure accurate tracking and effective use of technology resources
• Actively participate in major incident and problem investigations by triaging issues, gathering data, providing hands-on support, and communicating real-time updates to stakeholders
• Support assigned technology projects and, when needed, assume project leadership responsibilities
• Review employee feedback and contribute to continuous improvement initiatives that enhance the overall user experience

Benefits

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Savor delicious meals for free in our employee dining room.
• Park with ease—whether you're on or off shift, it's free!
• From healthcare to financial support and generous time-off options, we’ve got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees