Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Position Purpose Sr. Project Manager, Professional Services is a key role within the Professional Services Organization responsible for ensuring delivery excellence in the implementation process for Genesys clients. This role is a results-driven position with the expectation that the Senior Manager, Professional Services will directly engage with sales team members, leaders in other departments, leaders of business units in other geographies, and with customers, and prospects. Sr. Project Manager, Professional Services will be involved in the following activities: Responsible for creating project plans, driving client meetings to ensure successful project delivery. Driving growth in a diverse Professional Services organization through the addition of Project Change Requests when scope of project increases and through recommending new products to the client to solve business issues that arise during implementation. On large project the Sr. Project Manager may be called upon to lead several additional project managers to ensure large complex projects are delivered successfully. Leading other project managers will not be a direct management responsibility rather a matrix leader opportunity for the specific project assigned.