Sr. Project Manager

Ntara•Johnson City, TN

28d•Remote

About The Position

The Senior Project Manager owns the delivery and governance of client engagements across projects, agile sprints, time & materials, and retained services. They manage day-to-day execution while ensuring alignment with client goals, contracts, and delivery standards. They lead cross-functional teams and third-party partners, oversee plans, milestones, priorities, risks, and budgets, and drive clear task creation and delegation. The Senior PM will serve as the primary client contact, providing consistent status reporting, proactive communication, and seamless coordination between clients and Ntara’s production teams to ensure successful outcomes.

Requirements

Bachelor’s degree in Business, Marketing, Digital Media, Communications, Project Management, or related field preferred; equivalent professional experience considered
6+ years of progressive project management experience, including leadership of complex, cross-functional engagements
Demonstrated success delivering large-scale projects ($1M+ budgets) from initiation through closeout
Strong working knowledge of web technologies and platforms (e.g., HTML, CSS, ASP.NET, C#, and related frameworks) to effectively partner with technical teams
Proven ability to make sound, independent decisions with a strategic, client-centric mindset
Excellent leadership, communication, and stakeholder management skills, with experience influencing at all levels of an organization
Extensive experience with project management and collaboration tools, including task management, sprint planning, and bug tracking systems
Prior client services or project management experience in a digital, creative, or agency consulting environment, with responsibility for multiple concurrent engagements

Nice To Haves

Advanced project management certifications (PMP, PMI-ACP, SAFe, or equivalent) are a plus

Responsibilities

Partner with Account Directors on existing client acquisition efforts, including estimating projects and timelines for upcoming work using standard quoting tools
Contribute to pre-sales strategy, scoping discussions, and forecasting future client opportunities
Travel with Account Directors to strengthen executive relationships and support business development efforts
Serve as a trusted advisor, managing client expectations related to scope, timelines, budget, and delivery outcomes
Proactively manage engagements by identifying risks, dependencies, and scope or budget concerns before they impact delivery
Lead client meetings (virtual and in-person) to drive objectives, alignment, and long-term relationships
Produce executive-ready status and sprint reports, including hours usage, progress, risks, and next steps, in partnership with Account Directors
Lead client retrospectives and translate feedback into actionable improvements for delivery teams
Ensure project requirements, priorities, and success criteria are clearly understood across all stakeholders
Act as a hub between clients, Account Directors, production teams, and third-party partners
Manage approvals and ensure clients understand delivered work in the context of scope, objectives, and documentation
Capture, structure, and communicate client feedback to guide iterations and ensure clarity for delivery teams
Proactively follow up on delayed client feedback and communicate impacts to timeline, scope, and budget
Monitor deadlines and escalate risks to Account Directors and PMO when delivery or financial health is at risk
Facilitate regular internal check-ins to maintain alignment across concurrent engagements
Own end-to-end delivery of contracts, ensuring work is completed on time, within scope, and on budget
Lead project planning efforts, including timelines, resource allocation, and delivery plans
Oversee task and issue management to ensure adherence to SOWs and contractual obligations
Negotiate priorities and deadlines with Account Directors, clients, and production teams
Monitor work for quality, completeness, and alignment to scope, budget, and timeline
Lead client kickoffs, status meetings, and delivery governance across all contract types
Ensure production teams have clear requirements, accurate estimates, assets, and timelines to execute effectively
Collaborate with peer Project Managers to balance priorities and optimize shared resource utilization
Identify, escalate, and resolve delivery, resource, or performance issues impacting KPIs
Ensure appropriate resourcing (internal and external) to meet contract needs
Enforce quality assurance, brand standards, and internal review processes prior to client delivery
Review interim deliverables to increase likelihood of client approval and contractual compliance
Manage backlog health for retainers and agile engagements, maintaining 1–2 months of actionable work
Escalate backlog gaps, blockers, or client-side delays to Account Directors
Ensure proper project closeout, documentation, and archival for future access
Manage billing milestones and ensure accurate revenue forecasting
Initiate and coordinate client billings with Finance
Secure approvals for scope changes, cost overruns, and contract amendments
Define and execute project strategies that achieve client outcomes within scope, budget, and timeline
Consult with senior leadership on delivery strategy, risks, escalations, and operational improvements
Identify opportunities for future client work and support account growth planning
Contribute insights, learnings, and best practices to continuously evolve Ntara’s Project Management discipline