Sr. Project Consultant-Digital and Automation Strategy

Blue Cross Blue Shield of Michigan•Detroit, MI

About The Position

Departmental Summary Accountable for leading enterprise digital and automation initiatives from strategy through sustained execution. Owns multi‑year transformation efforts with complex scope that span processes, systems, and business functions. Delivers solutions that modernize how work gets done, reduce manual effort, and improve scale and consistency across the enterprise. Partners closely with business and technology leaders to align work to enterprise priorities and measurable outcomes. Monitor progress and produce project status reports, timelines, budget reports, and project metrics, including delivery, adoption, and automation outcomes. Plan projects, including concept, design, planning, project scope, cost and benefits, testing, acceptance, implementation, and post‑implementation review of digital, automation, and process transformation deliverables. Lead cross‑functional teams comprised of internal business partners, technology teams, and vendor resources. Provide assistance and mentor staff on project and delivery practices, including change, adoption, and execution discipline. Lead complex development and automation initiatives. Manage teams and ensure project resources are utilized effectively and efficiently. Ensure project goals are met or exceeded through active facilitation and removal of barriers impacting delivery. Recommend and implement process and delivery changes to improve execution performance. Review systems, platforms, and tools to ensure quality, scalability, and efficient implementation of digital and automation solutions. Monitor project and delivery risk and consult on mitigation plans, with attention to enterprise impact and sustainability. Accountable for and manages the development, implementation and ongoing maintenance of long-term project(s) typically spanning two years or more planning to implementation with relatively more complex scope and deliverables that may impact multiple business unit/function or business critical program. Project scope impacts one or more of the following: process, system, function, product and/or service. Project span across enterprise. Aligns with enterprise initiatives, multi-faceted and strategy. Monitor progress, produce project status reports, timelines, budget reports, project metrics. Plan projects, including the concept, design, planning, project scope, cost and benefits, testing, acceptance, implementation and post-implementation review of project deliverables. Leads cross functional teams comprised of various internal customers and vendor resources. Provide assistance and mentor staff on project management related issues. Lead complex development initiatives. Manage teams and ensure that project resources are utilized in an effective and efficient manner. Ensure project goals are met or exceeded via the facilitation and resolution of barriers prohibiting the progress on projects. Recommend and implement process changes to increase project execution performance. Review system and tools to ensure quality and efficient implementation of development and enhancement efforts. Monitor project risk and consult on mitigation plans. May provide supervision to others. Other duties as assigned.

Requirements

Bachelor's degree in related field required
Seven (7) or more years experience in related field
Five (5) years project management experience in health plan operations or related field
Demonstrated proficiency and experience with project management applications, templates, development tools, and analysis tools required
Demonstrated knowledge and experience planning and leading high risk and complex projects
Knowledge of project management tools and methodologies
Knowledge of healthcare and/or managed care principles, computer systems, and claims databases
Extensive experience with analysis including root cause identification and problem solving
Knowledge of Michigan health care marketplace
Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word)
Demonstrated project management skills including the use of continuous quality improvement tools
Demonstrated competency planning and conducting reports and completing research reports
Excellent written and verbal communication skills

Nice To Haves

Project Management/ Project Management Certificate (PMP) preferred
Leadership and/or analytical experience with data, systems, and operations
Knowledge of program management preferred

Responsibilities

Leading enterprise digital and automation initiatives from strategy through sustained execution.
Owning multi‑year transformation efforts with complex scope that span processes, systems, and business functions.
Delivering solutions that modernize how work gets done, reduce manual effort, and improve scale and consistency across the enterprise.
Partnering closely with business and technology leaders to align work to enterprise priorities and measurable outcomes.
Monitoring progress and produce project status reports, timelines, budget reports, and project metrics, including delivery, adoption, and automation outcomes.
Planning projects, including concept, design, planning, project scope, cost and benefits, testing, acceptance, implementation, and post‑implementation review of digital, automation, and process transformation deliverables.
Leading cross‑functional teams comprised of internal business partners, technology teams, and vendor resources.
Providing assistance and mentor staff on project and delivery practices, including change, adoption, and execution discipline.
Leading complex development and automation initiatives.
Managing teams and ensure project resources are utilized effectively and efficiently.
Ensuring project goals are met or exceeded through active facilitation and removal of barriers impacting delivery.
Recommending and implementing process and delivery changes to improve execution performance.
Reviewing systems, platforms, and tools to ensure quality, scalability, and efficient implementation of digital and automation solutions.
Monitoring project and delivery risk and consult on mitigation plans, with attention to enterprise impact and sustainability.
Accountable for and manages the development, implementation and ongoing maintenance of long-term project(s) typically spanning two years or more planning to implementation with relatively more complex scope and deliverables that may impact multiple business unit/function or business critical program.
Project scope impacts one or more of the following: process, system, function, product and/or service.
Project span across enterprise.
Aligns with enterprise initiatives, multi-faceted and strategy.
Monitor progress, produce project status reports, timelines, budget reports, project metrics.
Plan projects, including the concept, design, planning, project scope, cost and benefits, testing, acceptance, implementation and post-implementation review of project deliverables.
Leads cross functional teams comprised of various internal customers and vendor resources.
Provide assistance and mentor staff on project management related issues.
Lead complex development initiatives.
Manage teams and ensure that project resources are utilized in an effective and efficient manner.
Ensure project goals are met or exceeded via the facilitation and resolution of barriers prohibiting the progress on projects.
Recommend and implement process changes to increase project execution performance.
Review system and tools to ensure quality and efficient implementation of development and enhancement efforts.
Monitor project risk and consult on mitigation plans.
May provide supervision to others.
Other duties as assigned.