Sr Project & Administrative Support Specialist -Fraud Customer Support

Citizens•Pittsburgh, PA

3d•$38 - $42•Hybrid

About The Position

Senior Project & Administrative Support Specialist Overview We are seeking a highly organized and detail-oriented professional to serve as a Senior Project & Administrative Support Specialist. This hybrid role combines project coordination, data analysis, and administrative support for the Fraud Customer Service Center and corporate functions. The ideal candidate will have experience working with senior leadership, managing multiple priorities, and contributing to high-impact initiatives. This is an excellent opportunity to work closely with fraud leadership and cross-functional teams, while developing relationships that value your input and execution.

Requirements

Proven ability to work with senior leadership and cross-functional teams.
Strong organizational and prioritization skills; able to manage multiple tasks under pressure.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook) and SharePoint.
Excellent verbal and written communication skills.
Minimum of 2 years of experience in a team leadership or management support role.
Self-motivated, flexible, and dependable.
Ability to use existing procedures to solve routine or standard problems.

Nice To Haves

Familiarity with bank systems and applications is preferred.
Fraud Operations experience preferred
Experience supporting offshore vendor relationships preferred

Responsibilities

Assist in project planning, developing timelines, and allocating resources for corporate and fraud-related initiatives.
Conduct data analysis to support decision-making and evaluate project performance.
Generate and manage daily reports related to Fraud Customer Service operations, including parameter changes.
Support management of day-to-day performance of offshore vendor partners, ensuring alignment with service-level agreements, key performance indicators, and contractual obligations
Collaborate with quality, training, reporting and workforce management to ensure offshore teams receive the right support, guidance, and feedback to improve outcomes
Support management with tracking of queues, mailboxes, production files, vendor expenses and other operational metrics.
Coordinate and track the completion of deliverables across Fraud Customer Service
Prepare and follow up on tasks and requests from associated business lines.
Manage assigned projects from initiation through completion, ensuring deadlines are met.
Maintain project documentation and prepare reports for project status updates.
Contribute to process improvement initiatives by identifying areas of optimization and implementing best practices.
Monitor and track project risks throughout the project lifecycle.