Sr. Program Specialist (Cleveland, OH)

Dealer Tire•Cleveland, OH

4d•$71,000 - $76,000

About The Position

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in! As Senior Program Specialist, your essential job functions will include the following:

Requirements

Bachelor’s degree required; degrees in Business, Marketing, Management or related field are preferred
Minimum of 3 years of experience in product management, project management, program management, product development or marketing operations is required, along with proven history of experience with projects requiring a high attention to detail, organizational skills, multi-tasking, problem solving and independent judgment
Familiarity working in a team composed of cross-functional stakeholders is required
Strong verbal and written communication skills are critical to success and are required
Ability to perform and thrive in a fast-paced environment is required
Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word) products is required
Ability to build, maintain and leverage business relationships both internally and externally is required
Continuous viewing from and inputting data to a computer screen.
Sitting for long periods of time.
Travel as necessary (< 10%).

Nice To Haves

Ability to present thoughts, ideas and concepts clearly in both formal and informal venues is preferred
Attention to detail and thinking systematically are critical to success and required

Responsibilities

Management of Program Communications
Daily management of multiple OEM communication platforms (i.e. dedicated program websites and email newsletters) or content tied to assigned specialty areas or initiatives in order to meet customer expectations including management of critical customer information in support of the program.
Manage the Program communication processes, while ensuring content accuracy and meeting customer expectations, analyzing for improvement and ensuring implementation of any changes.
Work collaboratively with team members and cross-functional groups to manage the coordination of content creation.
Manage and execute testing for communication platforms as needed
Management of Special Projects and Initiatives
Manage and execute assigned special projects in support of the OEM(s), and:
Determine project requirements by assessing what the business needs and requires.
Think systematically to identify and address both internal and external impacts to processes, departments, customers, IT/systems, Sales, reporting tools, etc.
Manage all aspects of the project including, defining scope, assessing the current state, recommending the future state, defining an implementation plan, measuring results and communicating updates to the appropriate audiences at the appropriate times.
Build capabilities, identify improvement opportunities and design efficient solutions.
Coordinate cross-functional resources to ensure on-time and on-budget results.
Lead communication with cross-functional areas.
Manage project budget by ensuring each process step adds value, is continuously improved and uses resources efficiently.
Management of Assigned Specialty Area(s)
Support and serve as subject matter expert for specialty areas of OEM tire and maintenance product programs, as assigned.
Examine and implement opportunities to improve processes, promoting effective communication and efficient program execution.
Serve as the primary contact for the assigned Specialty Area(s) for all OEM program specific information across the organization.
Work collaboratively with team members and cross-functional groups to manage the operation of the programs.
Process Administration
Review and document practices and procedures within Area(s) of Focus.
Make recommendations and develop solutions for continuous improvement.
Assist with testing as needed for system enhancements.
Additional Responsibilities
Communicate and work with team and cross-functional departments as needed.
Manage OEM activities to meet or exceed program goals and objectives.
Other customer service or program resolution issues handled, as necessary.
Support implementation of Special Projects or Initiatives as needed.
Other Duties as Assigned