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The Sr. Program Manager, IT Systems Design & Development owns one or more IT processes within one functional area. The position manages services provided to one or more internal and external customer(s). The Sr. Program Manager IT, Systems Design & Development works on multiple projects as a technical delivery team(s) leader, and sometimes as a project leader while managing matrixed resources. Responsible for systems analysis, design, development, enhancement, integration, maintenance, and support. The Senior Program Manager is responsible for delivery of very large high-risk programs, with multimillion dollar cost impacts and multi-year delivery schedule. The programs may encompass sub-programs, multiple projects and work-streams, cross-departmental interfaces, multiple technologies, geographies, and assets. Individuals in this role work independently with some indirect supervision PMO Director or AVP and have direct reports or matrixed subordinate team members. The role requires regular analytical and metrics-based reporting to other staff, Executive Committee, and stakeholders. The Sr. Program Manager IT, Systems Design and Development possesses a solid understanding of development, testing and integration techniques. Knowledge of current and emerging IT products, services and processes is required. Individuals must be able to adjust to constant business change. Managers also provide business support, consultation and subject matter expertise for system development, maintenance, and support. Managers are most importantly leaders to their teams and within the organization. Managers must grow the skills and competencies of their team members and influence the organization to bring overall business value.
