Sr Program Manager WFH

HCA Healthcare•Sunrise, FL

6d•Remote

About The Position

Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Sr Program Manager WFH today with HealthTrust Workforce Solutions. Benefits HealthTrust Workforce Solutions offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Come join our team as a Sr Program Manager WFH. We care for our community! Just last year, HCA Healthcare and our colleagues donated 13.8 million dollars to charitable organizations. Apply Today! Job Summary and Qualifications JOB TITLE - Program Manager—Locum Tenens GENERAL SUMMARY OF DUTIES: The Program Manager develops and maintains relationships with new and existing client base. A main focus is overseeing the overall management of the requisition process for the assigned client (s). This includes the day-to-day relationship between the client and supplier representatives to fulfill clients staffing needs. May from time to time provide direction to program professionals and assistant program professionals. SUPERVISOR - Program Director—Locum Tenens SUPERVISES - None

Requirements

Organization - proactive in prioritizing needs and effectively managing priorities.
Communication - communicates clearly and concisely.
Interpersonal Skills - able to work effectively with other employees, supervisors, and external parties.
Customer orientation - establishes and maintains long-term customer relationships building trust and respect among assigned team and superiors.
Tactical Execution - oversees the development, deployment, and direction of complex programs and processes.
Policies and Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems.
PC Skills - demonstrates proficiency in Microsoft Office Suite as required.
High School Diploma and/or GED required, Bachelors preferred.
Minimum 2-4 years working in a Recruitment/Customer Service type position, preferably within the Healthcare staffing field.
Requires prolonged sitting and exert up to 30 lbs force occasionally and/or up to 20 lbs frequently.
Requires and some bending, stooping, and stretching
Require clarity of vision, eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Requires the perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound
Require dexterity to type at least 40 WPM
Experience with Microsoft Office, Outlook, Excel, general office products

Responsibilities

Job Requisition Fulfillment - Support the day to day requisition fulfillment process for assigned clients in a consultative manner with Hiring Managers on business needs and strategies.
Prioritize job requisitions, supplier responsiveness and quality, timely job requisition fulfillment, and SLA compliance. Provides status updated to Hiring Managers. This may include:
Validating incoming orders with the client to insure complete understanding of order requirements
Distribute orders to the appropriate suppliers in accordance with the account contract terms and conditions, and program business rules
Review candidates resumes to insure all client requirements are met
Shortlist candidates for client hiring managers
Order fulfillment for new contingent workers
Provide guidance and be a process/technology resource for client, suppliers, and internal departments
Supplier Management - Day to day issue resolution which may include contractor performance, payment / timesheets, or contractor rates.
Reporting and Analytics (Client Reports, QSR, Supplier Performance) - Assist program team with reporting and analytics. Supports creation of reporting packages for the client to include monthly reporting packages, quality service reviews, and supplier performance reviews. Participate in reporting and analytics and quarterly performance reviews with client and suppliers
Provide excellent customer service and act as the liaison between the client and suppliers to successfully manage order fulfillment. Interaction with client managers is also required to ensure satisfaction. Knowledgeable of and understands the contracted terms and conditions between PWS and the client, including pricing as well as client rules of engagement and processes;
Assist in facilitation of assignment management.
Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary. Meets and manages expectations from client, suppliers, and internal resources.
Acts as a resource for the Program Professionals.
Assists in the supervision, training and evaluation of Program Professionals.
Maintains confidentiality and appropriate access of all employee information.
Perform other duties as assigned.
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.