Sr. Program Manager, Talent Development

Twilio

3h • Remote

About The Position

This position is needed to design and deliver high-impact talent development experiences for Twilions globally, driving skills development and enabling professional excellence. Acting as a strategic thought partner and program lead for flagship development initiatives, you will be a key leader in the evaluation, design, and execution of learning content.
Reporting to the Senior Director of Talent Development, you will support the continued growth of Twilions by architecting and optimizing existing programming while evaluating new tools to empower learning teams across the organization. The ideal candidate operates at a strategic level while staying deeply involved in the details of day-to-day development optimization to enhance employee engagement and retention.

Requirements

• Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
• 10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation.
• 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design.
• Proven track record managing vendor partnerships and navigating the learning tech ecosystem.
• Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions.
• Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments.
• Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders.
• Experience managing vendor partnerships in the learning tech ecosystem.
• Comfort operating independently and making high-impact decisions in ambiguous environments.
• Willingness to travel for in-person training (approx. one trip per quarter).

Nice To Haves

• Advanced degree in Education, Learning Sciences, Educational Technology, or related field.
• Experience influencing adoption of new technologies in large, complex organizations.
• Exceptional organizational and project management skills
• ​​Ability to effectively prioritize workload and work in a fast-paced, ever-changing culture

Responsibilities

• Design, lead, and evolve high-visibility talent development programs, including individual contributor offerings, aligned to business and talent strategies.
• Act as an advisor to HRBPs and senior stakeholders to assess capability gaps and propose targeted development solutions.
• Own program success end-to-end from needs assessment and instructional design (ADDIE/SAM) to global facilitation, measurement, and iteration.
• Define a global learning content strategy and operationalize it via a Twilio-wide Learning Council to address critical skill gaps.
• Apply expert-level knowledge of learning science and AI to develop solutions that resonate across global audiences.
• Act as the primary lead for the external learning ecosystem. This includes selecting vendors, negotiating contracts/SOWs, and ensuring the quality and integration of all outsourced learning solutions.
• Drive participation in development programs through effective communication, incentives, and support for internal career mobility.

Benefits

• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
• Offerings vary by location.
• Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level