Sr. Program Manager, SSD Ops Excellence New Programs

Amazon.com, Inc.•Bellevue, WA

39d

About The Position

Amazon's Sub Same Day (SSD) Operations Excellence (OpX) team is looking for a Senior Program Manager eager to join the team that is defining new benchmarks, innovating on new processes, and creating a strategy to scale the SSD network for the next three years of growth. This role is an exciting opportunity to tackle week-to-week operational hurdles, strategize and create roadmaps that will improve on time delivery performance, productivity and quality for upcoming key Customer high volume events, and engage in long term product pipelines to build for tomorrow's scale. The Sr. PM that will be most successful in this role will have a proven track record of identifying operational problems, proposing solutions after scoping scrappy short term and robust long term tech approaches that leverage best practices from other networks (such as NACF, GFC, AMZL), and implementing these solutions with a close lens on both quantitative results/trends and operational experience insights. From a knowledge perspective, it will help for the Sr. PM to have a solid understanding of fulfillment and delivery operations from process standard work, to on-time delivery, to productivity tactics and correlation of these tactics to the top KPIs. This role is best suited for a Sr. PM that thrives in ambiguous environments to Invent and Simply, is able to effectively communicate with dozens of different large organizations to Earn Trust, can balance the need for Bias for Action and Diving Deep that the rapidly growing SSD business demands, and has a roll-up-their-sleeves and take Ownership attitude!

Requirements

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
Experience working cross functionally with tech and non-tech teams
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Nice To Haves

Experience working cross functionally with tech teams
Experience defining and executing program requirements

Responsibilities

Be the single-threaded owner responsible for defining the strategy for the program and the necessary initiatives to uphold that strategy
Self-identify problem statements and areas of opportunity, and present these to leadership and business stakeholders
Partner with teams across the organization and Amazon to source, allocate, and coordinate resources by driving critical prioritization discussions
Manage and deliver results on complex programs and related projects across multiple organizations
Gather business requirements for technical and business intelligence integration, negotiate process improvements and required features, distinguishing between important and urgent, and program-specialized vs program-agnostic solutions
Create metrics and mechanisms to drive both operational and program improvements
Partner with Directors, VPs, and other key operational and technical leaders across the organization

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