Sr Program Manager, SSD-Direct

Amazon • Nashville, TN

64d • $104,100 - $185,000

About The Position

Are you passionate about transforming the future of delivery operations? Join our team to lead innovative initiatives that revolutionize how we serve our customers through innovative fulfillment solutions. You'll drive strategic projects that shape the future of rapid delivery services while collaborating with diverse teams across the organization. Sub-Same Day Direct (SSD-D) is looking for a Sr. Program Manager with a delivery record and proven program management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, and long-term roadmaps will help develop new innovations. This role will play a critical role in the expansion of the sub-same day direct program. It requires a high-level of ownership for end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders.

Requirements

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Nice To Haves

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• 2+ years of driving process improvements experience
• Experience with SQL

Responsibilities

• Leading cross-functional teams across NACF (North America Customer Fulfillment), AR (Amazon Robotics), and R2L (Rural and Rapid Logistics) to plan, organize, and execute complex projects to achieve 2025 variable cost goals
• Defining and owning the network waterfall for under-the-roof (UTR) efficiency initiatives
• Creating weekly network TPH performance vs plan reporting and contribution to change automation
• Analyzing data across UTR functions to establish input metrics and best practices for improving UTR efficiency
• Partnering with NACF and AR stakeholders to create accountability mechanisms for continuous improvement

Benefits

• Medical, financial, and/or other benefits
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree