Sr Program Manager, SSD-Direct

Amazon.com, Inc.•Nashville, TN

62d

About The Position

Are you passionate about transforming the future of delivery operations? Join our team to lead innovative initiatives that revolutionize how we serve our customers through innovative fulfillment solutions. You'll drive strategic projects that shape the future of rapid delivery services while collaborating with diverse teams across the organization. Sub-Same Day Direct (SSD-D) is looking for a Sr. Program Manager with a delivery record and proven program management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, and long-term roadmaps will help develop new innovations. This role will play a critical role in the expansion of the sub-same day direct program. It requires a high-level of ownership for end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders. We are a dynamic team focused on developing and implementing solutions for our fulfillment operations. Our mission is to continuously enhance customer experience through innovative delivery solutions. We value collaboration, creative problem-solving, and data-driven decision making. You'll collaborate with cross-functional teams to identify opportunities for operational improvements, analyze complex data sets, and develop innovative solutions. You'll participate in strategy sessions, lead project implementations, and present insights to stakeholders. Your work will directly impact millions of customer experiences.

Requirements

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Confidence operating in a highly ambiguous and iterative business space
High attention to detail including proven ability to manage multiple, competing priorities simultaneously
Willingness to challenge and influence big leaders
Ability to think strategically and execute methodically
Ability to work in a fast-paced environment where continuous innovation is desired
Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Ability to clearly communicate data insights to others
Travel expectations are 20%

Nice To Haves

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
2+ years of driving process improvements experience
Experience with SQL

Responsibilities

Leading cross-functional teams across NACF (North America Customer Fulfillment), AR (Amazon Robotics), and R2L (Rural and Rapid Logistics) to plan, organize, and execute complex projects to achieve 2025 variable cost goals
Defining and owning the network waterfall for under-the-roof (UTR) efficiency initiatives
Creating weekly network TPH performance vs plan reporting and contribution to change automation
Analyzing data across UTR functions to establish input metrics and best practices for improving UTR efficiency.
Partnering with NACF and AR stakeholders to create accountability mechanisms for continuous improvement