Sr Program Manager - Retail Delivery

BECU•Tukwila, WA

About The Position

As a Senior Program Manager within the Retail Delivery organization, you’ll play a pivotal role in shaping how BECU brings products, services, and people strategies to life. You’ll connect strategy to execution by aligning cross‑functional partners, enabling frontline teams, and ensuring programs drive real results at scale for members and employees alike. Your ability to influence other leaders in the organization will help turn ideas into outcomes that scale and sustain a digital first, human always experience at BECU. This is a highly visible role where your perspective, leadership, and professional courage directly impact performance across the organization. If you thrive at the intersection of strategy, activation, and people enablement, this role was built for you.

Requirements

B.A. or B.S. in business, or an equivalent combination of education and related work experience
Five to seven years of experience leading large‑scale programs, execution, or enablement efforts
Demonstrated experience managing and coordinating project teams
Self-directed and able to identify business and customer needs and opportunities, overcome barriers, influence, and formulate solutions with minimal supervision required
Proven leadership and negotiation skills, with the ability to influence and drive alignment across stakeholders without direct authority

Nice To Haves

Five years of experience in operations management and/or project management
Experience working with product and marketing teams desired.
Experience enabling front line staff in a sales and/or retail environment, preferably in the financial services industry

Responsibilities

Program & Initiative Leadership: You’ll lead and actively participate in cross-functional programs & initiatives that drive Retail Delivery strategic priorities, ensuring successful delivery from concept through execution.
Product & Campaign Activation: You’ll own frontline activation strategy for product initiatives and campaigns, ensuring consistent leader reinforcement and measurable performance outcomes.
Strategic Planning & Alignment: You’ll help shape and manage Retail Delivery’s strategic direction, translating enterprise goals into clear plans, priorities, and execution frameworks.
People & Enablement Strategy: You’ll lead the execution of people and talent strategies, including sales and service enablement and established enterprise talent development approaches, ensuring frontline teams have the tools, training, and support needed to succeed. This role does not directly build or deliver training; instead, it designs, governs, and scales execution through strong partnerships with functional leaders and enterprise teams.
Cross-Functional Influence: You’ll collaborate with leaders across Retail, Learning & Development, Product, Marketing, and external partners, influencing outcomes without direct authority to ensure alignment and results.
Strategic Decision Making: Make disciplined, data‑backed decisions about where to invest, adjust, or stop work to ensure Retail Delivery execution remains focused and scalable.
Risk, Compliance & Governance: You’ll ensure programs and processes comply with applicable federal and state regulations, partnering with internal teams to manage risk and maintain operational integrity.
Vendor & Partner Management: You’ll manage vendor relationships and contracts within your areas of responsibility, ensuring cost‑effective, high‑quality services that support BECU members and employees.
Communication & Stakeholder Engagement: You’ll deliver timely, clear, and actionable communications to leaders and partners, keeping stakeholders informed and aligned throughout program lifecycles.
Continuous Improvement Mindset: You’ll model and promote continuous improvement, seeking better ways to deliver value, streamline processes, and elevate the overall experience.
Additional Contributions: You’ll take on additional responsibilities as needed to support evolving business needs and organizational priorities.