Sr. Program Manager, Responsible AI Program

UnitedHealth Group • Eden Prairie, MN

105d • $110,200 - $188,800 • Remote

About The Position

UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together. As AI solutions continue to evolve, we are committed to assessing and improving our AI practices continuously based on our own learning, industry best practices and regulatory guidance. Our Responsible AI program, which includes AI governance, supports all AI teams across UnitedHealth Group with a holistic, structured, and cross-disciplined review of AI. In this critical role, as a Sr. Program Manager for the Responsible AI Program, you will apply your expert level program and project management skills to manage the needs of a complex, dynamic, enterprise-wide AI governance program. You will use your business acumen to design reporting, conduct data analysis, and surface documented trends to leadership. Your excellent written and verbal communication skills will be essential to build trust-based relationships with data science, business teams, and executive leadership across the enterprise. In this role, you will be responsible for ensuring and maintaining consistency in process, procedures, and messaging across RAI platforms, program documentation, guidance documentation, and training. You will use your expertise and high judgment to identify opportunities for continuous improvement throughout the program, balance shifting priorities toward the overall mission of the program. You will build on your knowledge of artificial intelligence concepts to attain expertise on topics related to the Responsible AI, such as how to evaluate AI for performance, fairness, or security. In this central role, you will influence across the enterprise by interacting with data science leaders and functional business executives to educate and advise on key concepts related to responsible AI. This role is essential to the company's success as the RAI Program has increasing requirements for standards based on emerging technology and to meet the increasing market demand. As a Program Manager within the Responsible AI Governance Operations team, you will play a critical role in operationalizing and scaling the governance infrastructure that supports UHG's enterprise-wide Responsible AI Program. This role is ideal for a strategic thinker and execution-focused leader who thrives in a fast-paced, cross-functional environment and is passionate about ethical technology and compliance.

Requirements

• Bachelor's degree in Public Policy, Business, Technology, or related field
• 5+ years of experience in program or project management, preferably in a compliance, risk, or governance function
• Demonstrated experience managing cross-functional initiatives with multiple stakeholders
• Familiarity with AI/ML technologies, data governance, or digital health innovation
• Proficiency with Microsoft Office Suite, Point, and project management tools
• Solid writing and communication skills, with the ability to translate complex concepts into clear, actionable guidance

Nice To Haves

• PMP or equivalent project management certification
• Experience in healthcare, life sciences, or regulated industries
• Experience in AI, data, or related governance function, establishing or enforcing best practices, standards, and ethics
• Experience in development or executing an AI product or service in health care
• Experience supporting audit readiness or regulatory compliance initiatives
• Experience in working with cross-functional and distributed teams in a global and diverse environment
• Experience owning end to end program management
• Understanding of AI governance frameworks (e.g., NIST AI RMF, OECD Principles, EU AI Act)

Responsibilities

• Lead the execution and continuous improvement of governance processes, including AI inventory management, AIRB operations, and AI risk assessments
• Manage intake, triage, and tracking of AI use cases across the enterprise, ensuring timely and risk-aligned reviews
• Support the implementation of technical tooling and automation to streamline governance workflows
• Draft and maintain governance documentation, including process maps, standard operating procedures, and audit artifacts
• Partner with Compliance, Legal, and Technology teams to ensure alignment with regulatory requirements (e.g., EU AI Act, Executive Orders) and internal policies
• Coordinate communications and training efforts related to Responsible AI governance, including stakeholder newsletters, guidance updates, and Point content management
• Contribute to the development of metrics and dashboards to monitor governance effectiveness and identify areas for improvement
• Represent the RAI Program in internal forums and working groups focused on AI risk, compliance, and innovation enablement

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree