Sr Program Manager (MANTL)

Alkami Technology•Bentonville, AR

1d•Remote

About The Position

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.” Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and Linkedin! As a Senior Program Manager You Will: Help drive strategic initiatives that span departments and unlock long-term value for both MANTL and our customers. You'll work alongside a tight-knit group that collaborates closely with account management, enablement, support, and implementations teams. This role is central to keeping complex initiatives moving while uncovering new areas where we can improve how we work and deliver. It’s a fast-paced, highly collaborative squad where autonomy is encouraged and impact is immediate. At MANTL, the Customer Operations team is customer-obsessed and deeply collaborative—we are the voice of the customer within the company. This team plays a critical role in shaping product priorities and improving the end-to-end customer experience by bringing data-driven insights and clear communication to every conversation. You’ll join a team known for its strong cross-functional relationships, concise and actionable updates, and ability to drive meaningful outcomes across the business. Regular engagement with internal teams and customers means you’ll always be close to the action and at the center of what matters most. About You: You are calm under pressure, able to juggle competing priorities without losing sight of the details. You bring a systematic, data-driven approach to solving problems and are highly detail-oriented—especially when it comes to tracking progress, managing timelines, and keeping stakeholders aligned. You’re naturally curious—eager to ask questions, explore the “why” behind a problem, and understand the full picture. You're a top-level communicator, able to distill complexity into clear, actionable updates for both internal teams and external customers. Accountability is a core value for you, and you build trust by following through and bringing clarity to every project you touch.

Requirements

5+ years of experience in program or project management roles, ideally within a B2B SaaS or startup environment
Strong experience leading cross-functional programs with internal and external stakeholders
Excellent communication and presentation skills, with the ability to tailor messaging to different audiences (technical, customer-facing, executive)
Experience using tools like Jira, Notion, and Looker to manage work, track progress, and communicate status
Strong data fluency, including comfort with data exploration, visualization, and tools such as Looker, Datadog, or similar platforms
Demonstrated ability to work in fast-moving environments and lead initiatives from problem definition through execution and measurement
Experience working in customer-facing roles, especially involving implementations, operations, or success programs

Responsibilities

Help drive strategic initiatives that span departments and unlock long-term value for both MANTL and our customers.
Work alongside a tight-knit group that collaborates closely with account management, enablement, support, and implementations teams.
Keeping complex initiatives moving while uncovering new areas where we can improve how we work and deliver.
Shaping product priorities and improving the end-to-end customer experience by bringing data-driven insights and clear communication to every conversation.
Drive meaningful outcomes across the business.