Sr Program Manager, Fleet Data Management

7-Eleven-posted 8 months ago

Remote • Enon, OH

Food and Beverage Retailers

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The Commercial Fleet team at 7-Eleven manages a diverse portfolio of fleet payments and programs leveraged to drive B2B traffic to our network of over 8,000 retail fuel locations. The team also manages the 7FLEET Diesel Network, a collection of nearly 500 7-Eleven®, Speedway® and Stripes® stores meeting the needs of professional truck drivers in 26 states. The Sr Program Manager of Fleet Data Management role has a heavy IT focus and collaborates with IT on all data needs of the fleet fuel business. The responsibilities require a deep understanding of CRM software (Salesforce), Business Intelligence software (Power BI), and other various data management systems and practices. This role works closely with many internal and external partners to act as a SME for Salesforce and our data infrastructure while ensuring data accuracy for customers, pricing, and site management.

Designs, develops, and implements data management tools needed to support all Commercial Fleet payment solutions and provides ongoing support and development once established
Manages and maintains all data and process aspects of Fleet sales in Salesforce
Evaluates trends in customer and site behavior; collaborates with the Fleet team to identify areas of focus and improve reaction time through data driven results
Identifies process changes to improve efficiency, effectiveness, and customer satisfaction; makes recommendations accordingly
Ensures data accuracy to be used to analyze financial profitability to influence and drive business decisions to improve the Fleet business
Maintains positive working relationships on cross functional teams with internal and external partners to support customer satisfaction and value optimization
Provides subject matter expertise by attending high-level meetings; presents information as needed
Completes scheduled and ad-hoc departmental reporting and analysis
Completes other duties, including special projects, as assigned by Management
Solution driven and detail oriented with the curiosity to consider multiple possibilities to solve a problem, and the confidence to present those solutions in a clear and concise manner that promotes consensus from the team
Supports Fleet sales growth through the ownership of a positive Fleet customer experience through accurate and reliable sales and pricing
Responsible for strategy, roadmap, and implementation planning of relevant data management tools, including but not limited to Salesforce
Strong collaboration and teamwork skills to represent Fleet on complicated projects that deliver results
Own the role of SME and liaison for the Commercial Fleet department across multiple internal and external partners including IT, Digital, Supply, Pricing, and various fleet payment providers

Bachelors/4 Yr Degree
7+ years of relevant work experience
Detail oriented with a passion for problem solving
Ability to work within a cross-functional team at all levels of the organization
Strong project management skillset
Proficiency with CRM (Software) and other data management tools
Meticulous attention to detail and tracking key project metrics
Self-motivated, technologically adept, and proficient with remote work tools
Stellar communication and time management skills
Strong teamwork skills including effective communication, proficient listening, organization, positivity, and trustworthiness

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