Sr Program Manager-Executive Sponsor

ADP•Alpharetta, GA

About The Position

ADP is hiring a Senior Program Manager-Executive Sponsor. In this position you will as part of the Service Operations team, all roles require effective communication skills since these positions serve as liaisons between and among field, group staff and other groups (such as GSO & GPT) in order to gather, document and analyze business requirements, participate in the development of project plans and implement new programs, processes and products. This position covers a wide range of areas with a focus on fraud and security incident reduction. Must demonstrate awareness and understanding of strategic program goals and priorities. Gains commitment, alignment and engagement in SBS' service strategy. Participates on project teams to implement SBS projects to ensure business goals and objectives are accomplished within designated timeframes. Based on a strong level of knowledge of ADP products, regional functions, regional operating systems and procedures, associates in these roles participate as key contributors in the development and implementation of new or revised ADP products, programs, operating systems and procedures among all regional offices. Responsible for improving overall Service effectiveness by identifying, recommending, and driving new programs, processes, and tools. Progression in the job family responsibilities include collaborating with Field Leadership and other stakeholders to oversee projects that address people, processes, training and technologies. Provides high-level project oversight for multiple, mission-critical initiatives. Aligns with field executives to share and implement best practices across regions. Ensures timely, successful completion of projects by effectively managing relationships with regions, telecommunications, IT, project management and SBS senior leadership. Responsible for the identification, development, implementation, governance, and monitoring of all processes, procedures, tools, and metrics that impact the field as well as making recommendations for improvements. Provides the framework and strategy for a quality client experience. Monitors key metrics and sponsors projects to address improving one or more key metrics. Program complexity is defined by project(s) scope and budget, degree of impact on the client experience, number of functional areas impacted, technology, outside vendor involvement and number of stakeholders involved. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

Requirements

5-7 years of experience in fraud and security and/or service, implementation or tax-other functions required
Bachelor's Degree or its equivalent in education and experience

Nice To Haves

FPC or CPP a plus
Broad business perspective and understanding
Excellent communication skills (written/verbal) with strong presentation and facilitation skills with the ability to interact all levels of leadership
Strong problem-solving and analytical skills
Exceptional leadership skills
Excellent PC skills including strong knowledge of MS Office Suite and VISIO
Intermediate Excel experience
Ability to align strategic vision to tactical initiatives
Strong collaboration skills
Decision making skills

Responsibilities

Identify areas for improvement across processes, technology, tools and products, with a focus on fraud and security incident reduction.
Build relationships, partner with and influence key stakeholders, monitor and drive progress across the assigned initiatives and report key metrics to leadership.
Maintains a strong knowledge and high level awareness of industry standards and best practices, applicable ADP products, regional operating systems and procedures by participating in focus groups, business conferences and regional visits.
Collaborates with field leadership and other key stakeholders to ensure program aligns to strategic initiatives to improve the client experience.
Proactively communicates strategy, direction and results with field leadership.
Responsible for the identification, development, implementation, governance, and monitoring of all processes, procedures, tools, and metrics that impact the field as well as making recommendations for improvements.
Provides the framework and strategy for a quality client experience.
Generates reporting and monitors key metrics and sponsors efforts and/or projects to address improving one or more key metrics and optimizing the field associates experience and talent development.
Responsible for identifying areas for improvement, developing business cases, recommending programs for prioritization based on strategic alignment and securing funding.
Identifies and recommends service center tools, initiatives and organizational structures to meet changing client and associate demands.
Responsible for key decisions and actions in the program life cycle.
Accountable for understanding the business requirements and the business impact on clients and associates.
Acts as the final escalation point for the project teams when faced with possible delays, issues and conflicts.
As the role of Executive Sponsor, assigns the User Champion.
Performs other related duties as assigned.