Sr Program Manager (Digital) (onsite)

Fresh Consulting • Bellevue, WA

337d • $125,000 - $160,000

About The Position

Fresh Consulting is a design-led, software and hardware development company, offering end-to-end technology services to help companies innovate. We bring together amazing UX designers, sophisticated developers, digital strategists, and top-notch engineers to help companies create fresh experiences that connect humans, systems, and machines. We're growing and need someone to help us continue to manage the delivery of high-quality work in a fast-paced environment.

Requirements

• Proven ability to successfully lead large, complex programs and project management teams that deliver solutions on schedule, within budget constraints, and scope while achieving objectives for the program
• Experience managing and interacting with creative and UX designers, technology practitioners, and software developers
• Proven understanding and application of best practices in project management
• Proven experience with waterfall, agile and hybrid methodologies, including writing user stories and acceptance criteria
• Understanding of digital product development processes, including research, UX design and software development
• Strong financial acumen with project budget and progress tracking
• Organized and resourceful with great time management skills
• Excellent written and verbal communication skills
• Outstanding interpersonal skills with the ability to motivate individuals and teams
• Strong conflict resolution skills
• Calm under pressure
• Self-motivated and proactive with demonstrated creative and critical thinking capabilities
• Track record of excellent follow through and accountability
• Experience working with a range of online project management tools or software

Nice To Haves

• Professional certifications with education from a PMI accredited organization

Responsibilities

• Oversee the management of large-scale programs, guiding other project managers and team leads to deliver success
• Manage the complete lifecycle of a program or project ensuring it completes on-scope, on-time and on-budget
• Ensure project scope expectations, goals and objectives are clear, and internal and external stakeholders are in alignment at the outset of a project
• Establish clear roles and responsibilities for internal and client stakeholders to ensure accountability and alignment of work tasks; address responsibility gaps as they arise
• Implement effective escalation processes to ensure high-quality delivery, address concerns, remove obstacles, and provide transparent and productive communication
• Establish clear and enforceable governance and change order processes with clients
• Define, create and manage detailed project plans and scrum cycles, promoting efficiency and team velocity, and monitoring performance via tools and proven techniques
• Establish strong relationships with clients and key stakeholders across the organization to ensure alignment, and agreement; understand and advocate for client needs
• Collaborate with team leads to determine solutions to mitigate risks and resolve issues, communicate blockers and actions needed from clients; seek broader leadership input as needed
• Communicate executive-level summaries to internal and external leadership to gain buy-in, support and approval for critical issues
• Drive communications with our internally and externally via weekly status meetings to report on progress, key milestone reviews and ad-hoc meetings and escalations as needed
• Lead meetings with clients and internal teams, establishing and communicating clear agendas and facilitating conversations to achieve objectives and reach decisions; summarize and track action items
• Ensure delivery aligns with goals, objectives, and client expectations, equipping teams for success; seek opportunities for improvement to generate project efficiencies and increase velocity
• Review client feedback and partner with project leads to provide clear guidance to teams for implementation
• Create and distribute weekly project status reports to document the overall health of ongoing programs and projects, including progress on budget, scope changes, risks and mitigation plans, and decisions logs
• Partner with the Business Development team and other leaders to enhance and further client relationships and overall account strategy
• Participate in pursuits creating accurate estimates for proposals, renewals, extensions, and change requests, ensuring clearly articulated scope and assumptions
• Draft SOWs and change requests and partner with BD and other leaders to ensure scope, assumptions, and terms are clearly articulated
• Manage and mentor other project managers within the context of large-scale programs
• Contribute to and advance the use of project management best practices, methodologies, and tools in collaboration with other PMs
• Maintain up-to-date and accurate resource bookings for financial forecasting

Benefits

• Base salary hiring range for this position is $125,000 to $160,000
• Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree