Sr. Program Manager, Digital Customer Success

Alteryx • CO

76d • $95,000 - $125,000

About The Position

The Sr. Program Manager, Digital Customer Success Programs is a critical role responsible for developing, refining, and executing high-impact digital customer programs that drive adoption, retention, and growth. This individual leads initiatives across podcasts, Community blogs, digital omnichannel engagement programs, and other scalable customer touchpoints. They operate with minimal management oversight, mentor others regularly, and drive strategic innovation within their portfolio. This role reports to the Director, Digital Customer Success Programs, and partners closely with Marketing, Product, Technical Pre-Sales, Customer Education, and Customer Success teams to deliver digital-first, human-connected experiences.

Requirements

• Minimum 4 years of program/project management experience.
• Demonstrated ownership of end-to-end program lifecycles.
• Experience leading cross-functional projects in collaborative environments.
• Familiarity with tools such as Smartsheets, Microsoft, Asana, Confluence, or similar work management platforms.
• Strong familiarity with Customer Success, Support, Operations, or Enablement practices.
• Strong organizational skills and ability to manage multiple high urgency workstreams.
• Excellent stakeholder communication skills.

Nice To Haves

• Experience with email automation (utilizing Gainsight, Pendo, Marketo or comparable tool).
• Professional experience with writing, copy editing, podcasting, or thought leadership.
• Hands-on experience using Alteryx Designer and Server product.
• Bachelor’s degree or equivalent experience.
• PMP certification.

Responsibilities

• Own strategy, planning, hosting, and production of the Alter Everything podcast.
• Source, schedule, and prepare guests, outline episode content, manage production workflows, and track analytics for program impact.
• Oversee review, editing, and publishing of Alteryx Community blog submissions.
• Monitor performance metrics and refine content strategy to optimize engagement.
• Design and deliver journey-based programs that engage customers across key digital channels.
• Collaborate with stakeholders to scale initiatives across regions, segments, and products.
• Lead initiatives in alignment with program governance, risk assessment, and organizational standards.
• Partner with cross-functional teams to establish program controls, monitor risks, and track KPIs.
• Continuously evaluate programs for improvement, incorporating lessons learned and process optimizations.

Benefits

• Bonus or commission eligibility.
• Medical benefits.
• Retirement benefits.
• Financial wellness programs.
• Time off policies.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees