Sr. Program Manager - Digital Customer Experience

World Wide Technology Healthcare Solutions • Jenks, OK

7h • $97,600 - $122,000 • Remote

About The Position

We are seeking a highly organized, proactive Senior Program Manager to orchestrate and communicate progress across a multiple work-stream digital program. This role will operate across development, product, design, operations, and other key business areas to identify dependencies and risks, facilitate decision-making, and maintain program-wide status. The ideal candidate thrives in a fast-paced, collaborative environment, can communicate clearly with both technical and non-technical stakeholders, and is comfortable handling a mix of coordination, reporting, and administrative tasks.

Requirements

• 7-10+ years of experience in program management, project management, PMO support, or related roles within a technology or digital product environment.
• Experience creating and maintaining weekly scorecards, dashboards, or status reports.
• Experience in a digital product or software development environment.
• Experience working with large teams, over 50 team members.
• Experience organizing events or team-building activities (e.g., murals, offsites) and coordinating logistics.
• Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required
• Demonstrated ability to work effectively with large cross-functional teams (engineering, product, design, analytics, operations) and at multiple organizational levels.
• Strong organizational and task-management skills with a proven track record of managing multiple initiatives simultaneously.
• Excellent written and verbal communication skills; ability to distill complex information into clear updates for executives and diverse stakeholders.
• Proficiency with program management and collaboration tools (e.g., ServiceNow, Microsoft Teams/Outlook, Smartsheet, Shortcut, or similar).
• Ability to identify dependencies and risks, with a structured approach to escalation and remediation.
• Comfortable with a mix of strategic coordination and hands-on administrative tasks.
• Problem-solving mindset, proactive, with strong attention to detail and follow-through.
• Familiarity with agile frameworks and common product development lifecycles.
• Basic data literacy (reading dashboards, interpreting metrics) to inform updates.

Responsibilities

• Tracks progress across multiple work streams and ensure alignment with program goals and milestones.
• Identifies, documents, and manages cross-work-stream dependencies and risks; escalate issues as needed.
• Facilitates decision-making by organizing meetings, preparing agendas, capturing decisions, identifying owners, and determining next steps.
• Maintains and socializes the program’s risk register, dependency tracker, and issue log; monitor remediation plans.
• Prepares and distributes weekly program scorecards and updates to leadership and team members.
• Translates technical progress into clear, concise updates for non-technical audiences.
• Supports milestone planning, capacity planning, and alignment across streams.
• Helps define and monitor success metrics, key results, and critical path activities.
• Assists in creating governance artifacts (meeting rhythms, RACI matrices, escalation paths).
• Handles routine administrative tasks (e.g., scheduling meetings, coordinating calendars, arranging logistics for onsite meetings).
• Maintains program documentation and archives, ensuring version control and easy retrieval.
• Proactively identifies process improvements to increase program efficiency and clarity.
• Gathers feedback from teams, propose adjustments to processes, and implement improvements with guidance.

Benefits

• Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees