Sr. Program Manager - Corporate IT

Visa•Foster City, CA

11h•Hybrid

About The Position

As a Senior Program Manager focused on end-user technology, you will lead strategic initiatives that enhance the digital workplace experience for Visa employees globally. You will manage programs that deliver scalable, secure, and user-centric technology solutions—ranging from device provisioning and collaboration tools to network access and workspace technology.

Requirements

8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.
Proven experience in technical project management, including delivery of large, complex projects with distributed teams.
Strong background in end user technology such as new office technology fitouts, audio visual implementations and software development.
Proficiency in both agile and waterfall methodologies.
Strong stakeholder management skills, with experience engaging executives and external partners.
Excellent communication, leadership and problem-solving abilities.

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Responsibilities

Drive delivery of large-scale programs that improve end-user technology, including hardware refreshes, software rollouts, and workspace infrastructure upgrades.
Collaborate with IT, Facilities, Security, and business stakeholders to define program objectives, success criteria, and timelines.
Ensure risks related to user experience, device compatibility, and network performance are identified and mitigated.
Lead planning and execution phases, resolving issues related to device deployment, connectivity, and AV capabilities.
Maintain transparency with senior stakeholders on program status, risks, and budget implications.
Anticipate and address challenges in user adoption, support models, and service continuity.
Manage relationships with internal teams and external vendors, ensuring alignment on technical requirements and service levels.
Coordinate across departments to ensure seamless integration of end-user technologies with Visa’s broader IT ecosystem.
Provide escalation support and guidance to project teams and stakeholders.
Champion continuous improvement in end-user technology delivery practices, contributing to process enhancements and standardization.