Sr. Program Manager, Client Services

Magnit-posted 10 months ago
$105,000 - $120,000/Yr
Full-time • Senior
Gasoline Stations and Fuel Dealers
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Sr. Program Manager is accountable for managing the MSP/VMS program at their designated account. They must ensure that Magnit is an indispensable, trusted partner to the client, delivering on the contractual scope of services, maintaining a high level of customer satisfaction, managing day-to-day site operations, and Magnit's onsite team. Sr. Program Manager's scope may be regional or global, with services that may encompass some or all of Magnit's service offerings (MSP/VMS/EOR). Program Manager role is required to be located in Southeast Michigan in allow for onsite weekly visits with the client.

  • Deliver Magnit's contractual scope of services through regular interaction with the client users, staffing partners, and Magnit colleagues
  • Demonstrate a comprehensive mastery of all day-to-day and strategic operational functions that are required to service the client
  • Maintain and demonstrate knowledge of client's industry, products, markets, competition, and financial positions
  • Manage quality delivery in working with the onsite team and offsite assigned colleagues
  • Partner closely with the Director of Client Services to introduce new services to the client and for support and guidance on program delivery, issue resolution, and account management
  • Manage Supplier relationships ensuring close communication and collaboration
  • Partner with Magnit's offsite functional leaders to leverage best practices and to ensure the program maintains a high standard of delivery throughout
  • Participate in all relevant training programs available internally for business and professional development
  • Manage and provide continuous improvement initiatives
  • Manage and interact with Magnit's payrolled workers at the client site in accordance with all relevant labor laws and legislative practices for each jurisdiction under management
  • Bachelor's degree desired but not required
  • 5+ years of MSP experience required, global experience highly desired
  • Management experience that includes supervisory responsibilities of 4-6 direct reports
  • Previous management experience in business development/client management, Temporary Staffing management, and/or Human Resources
  • Working knowledge of labor and employment laws
  • Experience with on-site operations for Fortune 500/1000 companies preferred
  • Extensive vendor management experience across disciplines and geographic locations preferred
  • Strategic thinking and complex problem-solving skills
  • Unlimited PTO
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Retirement planning
  • Discounts and perks for tickets, travel, merchandise and more
  • Corporate volunteering hours and matching contributions to charities
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