Sr Program Manager - Business Operations, Regulation Tech Assurance

Amazon • Austin, TX

9d

About The Position

At Amazon, we are obsessed with customer trust. The Security Governance program
supports this vision by setting the bar for security expectations through our
policies and standards and through robust data protection. We are seeking an
experienced, self-motivated Security Technical Program Manager who will help
identify opportunities for improvement and define and drive delivery of
automated solutions.

We assess risk, classify data and systems, scale adoption through automation and
enable the business to guard the confidentiality and integrity of Amazon and
customer data while creating a seamless experience for our stakeholders. Our
mission includes instilling awareness to safeguard all customer and employee
data, applications, services, and assets. To accomplish this, we work with
Amazon organizations to build security best practices into enterprise-wide
systems.

The Senior Program Manager of Regulation Tech Assurance (RTA) Business
Operations will operate as a key resource, working in tandem with the team’s
leadership in providing support across sub-teams and to help strategically
operate and develop the organization. This role will support the development and
delivery of short and long-term business and financial goals. This role is a
great opportunity to become immersed in Worldwide Operations working closely
with Amazon leadership, stakeholders and cross-functional teams.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Focused on building structure for the business planning and operating cycles, establishing the cadence to meet critical business timelines and ensure the sub teams are working in accordance to meet organizational requirements and commitments
• Drives cohesion between the sub teams by providing visibility to current and future projects and initiatives across the teams
• Provides department leaders with consultation and recommendations to help navigate the organization effectively
• Helps to prepare and deliver data-driven performance reports and recommendations to key global stakeholders to ensure we are on track to meet and ultimately exceed our goals
• Supports the identification and analysis of new partnership opportunities
• Work with stakeholders to define the business requirements for new and existing programs, products, and systems implementations and their impact on program budgets
• Actively supports the development and management of the program budget, ensuring the team’s long-term strategic plans, annual operating budget and forecasts support and align with the program strategy
• Educate and socialize key tenants to garner understanding, consensus and support
• Support the creation of Weekly/Monthly/Quarterly Business Reviews and other presentations to advise leadership about on-going operations and projects in-flight
• Draft presentations and briefs for meetings/engagements with key internal and external stakeholders
• Supports people development initiatives including the tracking of organizational requirements such as training and compliance
• Support and drive day-to-day operations to deliver on the team’s strategy and operational plans aligned with the strategic vision of the organization
• Develop, contribute to and maintain the centralized repository of workflows, tools, documentation and standards, looking to minimize complexities and optimize efficiency and engagement
• Identify and pursue cost reduction and efficiency opportunities
• Support and drive the development of consistent standards and processes across the team to effectively advocate for operational excellence
• Facilitate conversations: create opportunities for synergies across the business to support cross-functional initiatives
• Operate as an internal consultant, working directly with multiple stakeholders
• Look for new opportunities, innovations and insights within the company and industry to provide visibility to emerging trends and innovations.
• Foster effective teamwork with internal and external business leaders and partners
• Coordinate with executive support to plan for regional and global leadership meetings
• Work closely with cross-functional team members to track, monitor and review execute around content performance metrics
• Define and deliver operational reporting that provide strategic insights
• Measure and track success against internal KPIs and other key metrics to drive operational efficiency and effectiveness

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level