Sr. Program Manager, Amazon Customer Service
Amazon•Seattle, WA
227d
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About The Position
At Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity. The Senior Program Manager, Customer Experience, is a core member of the Worldwide (WW) Customer Experience (CX) organization within Customer Service (CS). This team proactively engages with business stakeholders across the company and leverages the voice of the customer, data analysis, and process expertise to detect and eliminate systemic defects that affect our customers.
