Sr. Program Manager - Agentic AI for Azure Supportability

Microsoft • Redmond, WA

2d

About The Position

Roadmap Development: Define and drive the agentic AI roadmap for Azure Supportability to meet customer experience and efficiency objectives. Drive Clarity: Create, review, and gain alignment on BRD, PRD, and other documents to drive clarity with engineering and business teams. Cross-Team Leadership: Partner with engineering, product, and support teams to align goals, OKRs, and delivery milestones for agentic AI initiatives. Stakeholder Communication: Own all stakeholder management including clearly communicating benefits, providing routine updates, and creating feedback loops so that we can iterate effectively. Derive Actionable Insights: Conduct research, interviews, and competitive analysis to stay ahead of the rapidly evolving AI landscape and identify customer needs, pain points, and opportunities. Quantify Impact: Measure and evaluate the performance, adoption, and feedback for AI efforts, and continually iterate based on data and insights. Technical Curiosity & Depth: Anticipate and deeply understand technical challenges, constraints and blockers faced and provide recommendations for solving these challenges in a methodical manner.

Requirements

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
• 4+ years of experience in engineering, product/technical program management, data analysis, or product development
• 2+ years of experience in deep learning, ML, and/or AI
• 2+ years of working on technical B2B products and services
• Ability to write clear and concise business/technical/product requirement documents
• Ability to work well with and articulate ideas to people: customers, engineers, executives
• Proven combination of strong business acumen, deep technical knowledge, and excellent communication and storytelling skills that have allowed you to solve difficult problems and drive clarity for stakeholders in ambiguous settings
• Solid communication, presentation, and storytelling skills, with the ability to articulate complex technical and business concepts to diverse audiences
• Passion and experience in solving complex and ambiguous problems

Nice To Haves

• Hands-on experience in developing ML and/or AI based solutions
• Knowledge of deep learning optimization and acceleration techniques
• Firsthand experience with Azure, AWS, or Google Cloud
• Experience with data analytics and related technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and Power BI
• Experience as a key contributor towards designing, shipping, and operating large-scale, cloud services or SaaS platforms

Responsibilities

• Define and drive the agentic AI roadmap for Azure Supportability
• Create, review, and gain alignment on BRD, PRD, and other documents
• Partner with engineering, product, and support teams to align goals, OKRs, and delivery milestones for agentic AI initiatives
• Own all stakeholder management including clearly communicating benefits, providing routine updates, and creating feedback loops
• Conduct research, interviews, and competitive analysis
• Measure and evaluate the performance, adoption, and feedback for AI efforts, and continually iterate based on data and insights
• Anticipate and deeply understand technical challenges, constraints and blockers faced and provide recommendations for solving these challenges in a methodical manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees