Sr Program Management Operations

Microsoft

10h

About The Position

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
In the Customer Success team, we are looking for people with dedication for delivering customer success. As a Sr Program Management Operations, also referred to as the Technical Program Manager in the Worldwide team, you will partner with the Field Customer Success teams and other stakeholders to enable customers to achieve their Frontier Transformation outcomes. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market. Cloud Accelerate Factory (“Factory”) is a differentiated delivery investment from Microsoft designed to jumpstart the cloud journey for customers through hands-on deployment assistance from Microsoft.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.

Nice To Haves

• Bachelor's Degree AND 15+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 10+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• Depth of knowledge and experience in AI Platforms, Tools, Services, and application development on Azure or other cloud environments.
• 8+ years experience working in a customer-facing role (e.g., internal and/or external)
• 8+ years experience in delivery of projects, delivery strategy, or delivery management functions
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

Responsibilities

• As a Technical Program Manager for the Cloud Accelerate Factory delivered solutions within the Global Cloud & AI Customer Success organization, you will drive the delivery strategy for all Factory offerings in alignment with the overall solution play strategy and priorities and with an emphasis on the Agentic AI based delivery offerings. You will collaborate with the Technical Leads in WW Customer Success, Engineering, Marketing, Partner, and Delivery teams within Microsoft to align the delivery motions and execution guidance for Factory delivered solutions. You will be responsible for landing this guidance with the Field Customer success teams and driving adoption of the delivery offerings and operational initiatives to grow the impact of these solutions for customer transformation projects. You will provide thought leadership and subject matter expertise in Agentic AI based Tools, Services, and Application development and have accountability for driving the sustained consumption growth and optimal customer experience for the Cloud & AI Platforms business.
• You will partner with Technical Lead teams in Global Customer Success to develop high quality Repeatable IP assets to enable the execution of the field-based Customer Success teams on the key motions for Agentic AI based solutions. You will be accountable for the ensuring that we have the right offerings to meet market and customer needs and driving the adoption of these delivery offerings to realize value for customers.
• You will develop the strategic delivery priorities in alignment with the overall strategy and target outcomes for the Agentic AI solutions delivered by the Factory. This includes the design, development, and deployment of operational initiatives and campaigns for execution by field and partner teams to achieve the target outcomes.
• You will manage the state of the business analysis and updates for Agentic AI based execution and represent the insights and actions during weekly and monthly reviews.
• You will be responsible for effective management of stakeholders across Field & Corp Customer Success, Sales, Engineering, Partner, and Marketing teams with the objective of driving the target outcomes in collaboration with them and their teams.
• You will engage the team with Worldwide Learning SMEs to develop high quality skilling plans for the field Cloud Solution Architects and then drive the adoption of those plans to grow the depth and breadth of skills in the field and partner ecosystem for AI and Apps. Maintaining a highly skilled delivery capability in each of the field teams globally and high rates of adoption for Azure AI best practices will be a key measure of success.
• You will collaborate with the Technical Lead teams to jointly serve as an effective thought leader along with your team to gather the Voice of the Customer and Field and leverage those insights to shape product roadmaps by influencing the product team leaders for impact across the customer scenarios and Azure services for these workloads.
• You will engage with the most strategic customers as executive sponsor to accelerate digital and AI transformation and help customers build AI Platform and Apps solutions on Azure.
• You will foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement, sharing learnings and best practices, and coach inclusivity. You will role model and champion the values of diversity and inclusion, coaching and learning from others, and customer-obsessed execution with efficient cross-group collaboration and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level