Sr. Program Director

Maximus • Frankfort, KY

234d • $100,900 - $190,000 • Hybrid

About The Position

Maximus is currently hiring for a Sr. Project Director opportunity in Frankfort, Kentucky. This is a hybrid position that requires you to work both onsite at our Frankfort, KY office as well as remotely. The Sr. Project Director is responsible for managing the entire program and the people assigned to it. In this role, you are responsible for ensuring the project meets, or exceeds, the performance requirements set by our client. Experience leading multiagency government projects and/or contact center-as-a-service is necessary to lead this project. The project will be a multichannel, multiprogram contact center that will support multiple clients throughout the state of Kentucky. This job is contingent upon contract award.

Requirements

• Bachelor's degree in related field required.
• 12-15 years of professional experience in a related field required.
• Must currently live in or near Frankfort, KY or plan to relocate to the area.
• Must be willing and able to work both in our Frankfort, KY offices, as well as remotely.
• Certified Project Management Professional (PMP), or related certification required.
• Experience managing Medicaid programs desired.
• Experience leading multiagency call centers or call center-as-a-service required.
• Experience with account management, program implementation, and managing a large-scale portfolio (at least 500 full time equivalents) required.
• Experience implementing innovative technical solutions to solve client needs required.
• Previous consulting experience preferred.
• Client relationship management from implementation through maintenance required.
• Experience with large-scale telephony required.
• CRM software experience required.

Responsibilities

• Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
• Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.
• Ensure established goals and objectives support the overall project strategies.
• Oversee all project administrative operations including budget, financial controls, and human resources.
• Plan, develop, and schedule priorities for achieving operational and performance goals.
• Review management, productivity, and financial reports and studies to ensure program objectives are met.
• Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.
• Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.
• Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.
• Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.
• Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.
• Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.

Benefits

• Work/Life Balance Support - Flexibility tailored to your needs.
• Competitive Compensation - Bonuses based on performance included.
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree