Sr. Program Director (Onsite)

MAXIMUS, Inc.•Frankfort, KY

27d•Onsite

About The Position

Maximus is currently hiring for Sr. Program Directors for government contracts in Frankfort, KY, Jefferson City, MO, and Little Rock, AR. These are onsite positions and will require you to work from one of these offices. The Sr. Program Director is responsible for managing the entire program and the people assigned to it. In this role, you are responsible for ensuring the project meets, or exceeds, the performance requirements set by our client. Experience leading government projects in the Enrollment Broker space (contact center, premium operations) is necessary to lead this project. Experience leading full life-cycle projects is critical to be successful in this role. These positions are contingent upon contract award. At Maximus we offer a wide range of benefits to include: Work/Life Balance Support - Flexibility tailored to your needs Competitive Compensation - Bonuses based on performance included Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). Recognition Platform - Acknowledge and appreciate outstanding employee contributions. Tuition Reimbursement - Invest in your ongoing education and development. Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. Professional Development Opportunities - Participate in training programs, workshops, and conferences

Requirements

Bachelor's degree in related field required.
12-15 years of professional experience in a related field required.
Must live in or near Jefferson City, MO, Frankfort, KY, Little Rock, AR or plan to relocate to the area.
Must be willing and able to work onsite in our office.
Certified Project Management Professional (PMP), or related certification required.
Experience leading multiagency call centers or call center-as-a-service required.
Experience with account management, program implementation, and managing a large-scale portfolio (at least 500 full time equivalents) required.
Experience implementing innovative technical solutions to solve client needs required.
Client relationship management from implementation through maintenance required.
Experience with large-scale telephony required.
CRM software experience required.
Equivalent experience will be considered in lieu of education.

Nice To Haves

Experience managing Medicaid programs desired.
Previous consulting experience preferred.

Responsibilities

Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.
Ensure established goals and objectives support the overall project strategies.
Oversee all project administrative operations including budget, financial controls, and human resources.
Plan, develop, and schedule priorities for achieving operational and performance goals.
Review management, productivity, and financial reports and studies to ensure program objectives are met.
Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.
Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.
Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.
Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.
Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.
Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.

Benefits

Work/Life Balance Support - Flexibility tailored to your needs
Competitive Compensation - Bonuses based on performance included
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities - Participate in training programs, workshops, and conferences