Sr. Professional Services Technical Consultant

ScienceLogic•Reston, VA

7h•Remote

About The Position

ScienceLogic is looking for a Sr. Professional Services Technical Consultant to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills? Then read on. The Professional Services team is composed of groups of highly intelligent and innovative Project Managers, Professional Service Technical Consultants who are dedicated to delivering a customer experience second to none. Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering cutting edge technology solutions for hybrid cloud network monitoring.

Requirements

Effective team player willing to assist others when needed
Proven experience with implementation of enterprise level network management or application performance products
Process driven and proactive mindset; continuous improvement
Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices
Have exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologies
Excellent written and verbal communication skills
5+ years’ experience supporting/using enterprise class infrastructure monitoring platforms
5+ years Linux operating system experience
5+ years Database query experience
5+ years of experience with SNMP and vendor MIB architecture
5+ years of experience configuring SNMP trap and/or Syslog alerts
Strong knowledge of PowerShell, WMI, XML/SOAP, API

Nice To Haves

Experience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar) and SNMP is a major plus.
Self-motivated with the ability to maintain a positive and cooperative attitude in sometimes stressful situations
Strong leadership skills with the ability to prioritize competing project timelines

Responsibilities

Provide remote or onsite consulting services and support to ScienceLogic customer with a focus on high quality, accuracy and customer satisfaction
Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances as they relate to the ScienceLogic suite of products
Work closely with customer’s technical and management staff and act as subject matter expert for ScienceLogic products
Handle customer work activities via on-site and remote as required. (On-site client work may be full time).
Handle on-site work solely as a SME and Techn ical Consultant in ScienceLogic implementation activities
Act as the internal customer advocate for problem resolution, new product features, and future product direction
Record all activity in the department’s ticketing system
Use and create knowledgebase articles based on field incidents, and/or common or critical issues
Adhere to ScienceLogic Professional Services best practices
Participate in departmental projects
Provide leadership and direction for your customer regarding the ScienceLogic product suite
Creative person who looks for new and innovative ways to resolve problems
Document and record all activity and communication with customer in person, over telephone and email according to departmental standards of quality
Support and provide consulting services to our customer’s IT standards (etc. support customer processes, Security Audits, Change Management procedures)

Benefits

Comprehensive medical, dental and vision plans
401(k) plan with employer match
Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize
Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization
5-year Service Milestone Sabbatical
Paid parental leave
Generous employee referral bonus program
Pet insurance
HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
Regular virtual company-wide events, including cooking classes, yoga, meditation and more
The opportunity to learn and develop from some of the best and brightest minds in the industry!