Sr. Professional Services Consultant - Observo

SentinelOne

13d•$104,000 - $143,000

About The Position

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you. If you’re passionate about engaging customers and creating a great experience, you have a place with us. SentinelOne is growing its Professional Services team and looking for a technical expert with great relationship skills to assist Customers with implementation and advisory around SentinelOne’s Observo AI Security Data Pipeline platform. Our Professional Services Consultants build and maintain relationships with customers in order to deliver exceptional quality services and mission-critical security solutions. Professional Services Consultants will focus on deploying and enabling SentinelOne solutions in complex enterprise environments meeting both technical and business needs. You should have impeccable technical and communication skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen cybersecurity technology in a company with a fantastic culture, we would love your help to drive service excellence!

Requirements

Cloud Platforms: Good understanding of major cloud platforms (AWS, Azure, GCP).
Experience in Cybersecurity, ideally in SIEM, Security data pipeline, and SOC platforms
Containerization: Experience with containerization technologies (Docker, Kubernetes).
Automation and Scripting: Proficiency with automation tools or scripting languages (Python, PowerShell, Bash).
Database Management: Experience with SQL queries.
Security Practices: Strong knowledge of security technologies, architecture, and operations, including threat handling, incident response, and SOC operations.
Customer-Centric: Possess a customer-centric approach with a strong desire and ability to work with customers in a technical capacity.
Field Services Experience: 5+ years in a field services role (professional services, pre-sales, support, etc.), preferably in a cybersecurity-related domain.
Industry Certifications: Industry certifications showing domain expertise in cloud technologies and endpoint security solutions.

Responsibilities

Act as the primary consultant for customer onboarding activities as they relate to SentinelOne Observo AI solution
Assist with troubleshooting and debugging Sentinel deployments involving SentinelOne Observo AI, AI-SIEM and Data Lake solutions
Deliver implementation, enablement, and advisory services for SentinelOne Endpoint and related cloud-based products and technologies.
Consult with customers to build collaborative architecture, success criteria, and project plans for implementation customized to their business objectives.
Work with customers as a trusted advisor, helping guide them on ongoing security best practices, platform management, and product usage.
Represent and advocate for customer needs and issues across departments.

Benefits

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Industry-leading gender-neutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Disability and life insurance
Employee assistance program
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events, including regular happy hours and team-building events