Sr. Professional, Client Engagement

PUBLICIS GROUPE • Irving, TX

65d

About The Position

As a Senior Professional, you'll collaborate with the Portfolio Lead to coordinate the delivery of our products and services for clients in the consumer packaged goods sector. You will work across various functional teams-Product, Strategy, Analytics, Data Partnerships, and Delivery-to support Epsilon's PeopleCloud MarTech, AdTech, and Data Solutions for large enterprise clients. You'll play a crucial role in ensuring successful project engagements and driving business growth by facilitating communication among clients, project teams, and other stakeholders. Working within a large, multicultural, and geographically diverse organization, you'll collaborate with internal teams to maintain service quality throughout and after engagements. As you develop expertise in Epsilon PeopleCloud solutions and services, you'll contribute to knowledge sharing and the dissemination of lessons learned within the organization.

Requirements

• Bachelor's degree or equivalent qualification
• 4+ years of industry specific experience
• Program and project management experience
• 2+ years of experience in a client facing role
• Martech or Adtech experience
• Financial acumen
• Strong Microsoft Word, Excel and PowerPoint skills

Nice To Haves

• Managerial experience is a nice to have
• You enjoy working with both clients and delivery teams, connecting the dots and managing both internal and external expectations.
• You work collaboratively to build strong relationships
• You thrive in a client-facing role, working with clients, addressing their concerns and being their point of contact
• You approach solving complex problems and issues with a solution-oriented and outcome focused approach
• You have expertise and knowledge across the full ecosystem of MarTech and AdTech
• You have experience working with contracts, supporting invoicing and understand P&L reporting

Responsibilities

• Establish client relationships and ensure client satisfaction with contracted Epsilon products and services
• Orchestrate across delivery teams to deliver a single product or service for clients with ability to translate and adjust expectations between internal and external teams, and manage overall client margin to original contract
• Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement
• Support leading a matrixed, cross functional team; and provide timely performance feedback
• Raise issues and risks for resolution within the cross functional team
• Ensure accurate and timely billing for services rendered, working with internal Accounting teams and client Accounting teams, as required

Benefits

• Flexible time off (FTO), 15 paid holidays
• Paid sick time
• Parental/new child leave, childcare & elder care assistance, adoption assistance
• Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees