Sr Product Support Coordinator ProResources - Baltimore MD

Herc Rentals•Baltimore, MD

44d•$27 - $35

About The Position

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 pro forma total revenues reaching approximately $5.1 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 612 locations and has about 9,900 employees in North America as of September 30, 2025. Job PurposeA Herc Senior Product Support Manager will drive revenue within their designated territory by developing business relationships and providing customer solutions for our industrial and commercial focused customers tool rental needs. They are subject matter experts and consultants for internal and external customers in the application of our tool fleet of pneumatic, electric, hydraulic, specialty welding, hoisting, lighting, and ventilation product lines. They shall also provide consultant expertise building solutions for integrated onsite and mobile tool rooms as part of the ProResources division of the company. What you will do... Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike Increase ProResources brand revenue contribution within assigned geographic area Create and implement strategic sales plan to grow revenue Work with internal region staff to drive results on targeted sales strategies Analyze market data and opportunities to ensure proper strategy alignment and identify new opportunities for growth Assist with the preparation and negotiations of contract bidding and renewals Create and deliver customer educational presentations Assist Division and Region with product specific fleet management Create tool room solutions, coordinate mobilization, and perform on-site meetings. Coordinate marketing efforts to increase internal and external brand awareness Support all team members Learn and follow all company procedures and protocols Ability to communicate effectively and efficiently Basic knowledge of Microsoft Word and Excel programs

Requirements

Proven track record with a minimum 5 years of outside sales experience within the industrial tools and/or rental industry
Bachelor's Degree
Ability to engage in natural verbal interaction with customers
Ability to follow up with customers in a timely manner
Able to walk into unfamiliar environments and adjust rapidly to the setting
Multi-tasking individual who uses project management skills to accomplish goals
Customer service focused
Must react to changing business needs
Solid and proven computer skill set (knowledge of MS Office is preferred)
Works and communicates effectively with all levels of the company

Responsibilities

Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
Increase ProResources brand revenue contribution within assigned geographic area
Create and implement strategic sales plan to grow revenue
Work with internal region staff to drive results on targeted sales strategies
Analyze market data and opportunities to ensure proper strategy alignment and identify new opportunities for growth
Assist with the preparation and negotiations of contract bidding and renewals
Create and deliver customer educational presentations
Assist Division and Region with product specific fleet management
Create tool room solutions, coordinate mobilization, and perform on-site meetings.
Coordinate marketing efforts to increase internal and external brand awareness
Support all team members
Learn and follow all company procedures and protocols
Ability to communicate effectively and efficiently
Basic knowledge of Microsoft Word and Excel programs