Sr Product Services Coordinator

Globus Medical • Audubon, PA

2d

About The Position

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. Position Summary: The Sr Product Services Coordinator will be responsible for managing and optimizing the process and data that supports the marketing and commercial team’s activities. The primary goal is to enhance efficiency, effectiveness, and alignment across the organization by providing the tools and resources required for effective meetings. In this role you will be the main point of contact for both internal and external customers who are requesting marketing materials in support of commercial activities including tradeshows, meetings, cadaveric courses, sales trainings, and any other request received for non-clinical inventory.

Requirements

• High school diploma or equivalent required
• Minimum of 2 - 4 years of related experience
• Proficient and accurate with word processing (Word), spreadsheets (Excel), presentation programs (Power Point), charting, flow-charting, and graphs
• Proven ability to communicate effectively through both written and oral means, including phone and email
• The employee must occasionally lift and/or move up to 50 pounds
• Ability to travel up to 5% including weekends

Responsibilities

• Reviews and finalizes incoming product orders received by request form, phone, or e-mail in a timely manner
• Processes daily request for demo and lab inventory in support of corporate and commercial meetings and coordinates shipping logistics
• Ensures the timely return of inventory items after the scheduled return date
• Manages the request and fulfillment of custom bone model orders in support of patient education initiatives
• Generates monthly, quarterly, and annual reports detailing the usage of all demo and cadaveric lab inventory
• Coordinates shipment of requested orders, resolves shipping issues, and notifies customers when requested materials are late or missing
• Supports Tradeshows team with product request, inventory logistics, and occasional on-site activities including booth set-up, dismantle, workshops, hands-on labs and other promotional activities
• Determines appropriate shipping method for marketing materials in accordance with company guidelines
• Records and updates relevant customer order data, information, or modifications to existing orders and provides alternative resources when requested materials are unavailable
• Supports international request including supporting documetation necessary for import and customs clearance
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
• Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Represents the company in a professional manner and upholds the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED