Sr. Product Owner

TEKsystems•Berwyn, IL

2d•$70 - $75•Hybrid

About The Position

The Digital Product Manager will lead the end to end strategy, development, and optimization of digital banking products that enhance customer experience and drive business growth. This role is responsible for defining product vision, creating user-centric roadmaps, and collaborating with cross-functional teams including technology, UX, operations, risk, and compliance to deliver innovative digital solutions across web and mobile channels.

Requirements

Bachelor’s degree in Business, Computer Science, Marketing, or related field.
3–7 years of experience in digital product management, ideally within financial services.
Strong understanding of digital banking technologies, UX principles, and Agile methodologies.
User stories
Digital
Scrum
Agile
Jira

Nice To Haves

Experience with mobile banking, online account opening, money movement, payments, lending, or digital servicing platforms.
Knowledge of regulatory requirements impacting digital banking (KYC, AML, ADA, FFIEC, etc.).
Experience with analytics tools (Mixpanel, Adobe, Google Analytics, Power BI, etc.).
Familiarity with APIs, cloud-based systems, or modern banking platforms.

Responsibilities

A feature team product owner rather than a channel wide digital strategy owner
A focus on Small Business servicing, onboarding, payments/money movement, or enablement journeys
Responsibilities aligned to Agile delivery, backlog management, stakeholder collaboration, and risk/compliance integration
Less emphasis on enterprise wide product vision setting, and more on execution clarity, sprint planning, refinement, acceptance criteria, and KPI tracking within the Small Business domain
Develop and communicate a clear product vision aligned with the bank’s digital strategy.
Identify market trends, customer needs, and emerging technologies to inform product direction.
Build and maintain a strategic product roadmap across digital channels (online banking, mobile app, onboarding platforms, etc.).
Lead customer discovery activities including interviews, surveys, journey mapping, and usability testing.
Translate insights into product features that improve engagement, satisfaction, and digital adoption.
Champion a customer-first approach across all product decisions.
Own and refine product requirements, user stories, acceptance criteria, and success metrics.
Partner closely with engineering, design, and data teams to deliver new digital capabilities.
Manage an Agile development process, including prioritizing the product backlog and participating in sprint ceremonies.
Ensure all products meet regulatory, compliance, security, and accessibility standards.
Monitor product KPIs such as adoption, customer satisfaction, conversion, and operational efficiency.
Use data-driven insights to optimize existing experiences and prioritize enhancements.
Drive A/B testing, experimentation, and iterative improvements.
Collaborate with business lines (retail, commercial, payments, wealth, etc.) to align product capabilities with business goals.
Communicate product updates, timelines, and performance results to leadership.
Serve as the subject-matter expert for assigned digital banking features.