Sr Product Owner, Self Service Strategy

Guardian Life Insurance Company • Boston, MA

1d • Hybrid

About The Position

Our Group Benefits Digital team is seeking a Senior Product Owner, which will be responsible for self-service portal and mobile capabilities utilized by plan holders/ employers, brokers, members, and dental providers. This position is embedded within the business and will collaborate closely with a technical lead to drive a focused team of developers and QA professionals to achieve key results for the Group Benefits business. In addition, this Product Owner role is responsible for the end-to-end digital experience for a specified persona(s), and will be responsible for collaborating with other groups within the business and technology to identify and implement important capabilities for our customers and partners. This is an exciting time to join Guardian as we accelerate our digital capabilities across product, experience, benefits administration, claims/ leave management and broker technology. Our goal is to cement our market leading position and innovate using technology to capitalize on new market opportunities. This is a unique opportunity to shape the future of Group Benefits and deliver meaningful change for our customers and partners.

Requirements

• Bachelor’s degree or equivalent work experience.
• A minimum of 5-7 years of experience in product management or a related field
• Proven experience in defining and driving product roadmaps, integrating customer research, and ensuring compliance with data/AI standards
• Strong knowledge of product journey mapping, business process improvement, and OKR (objectives and key results) management.
• Experience working with cross-functional teams and leading small technical teams.
• Excellent communication and teamwork skills; ability to be customer-facing and translate business needs into technical solutions.
• Ability to manage multiple tasks, set priorities, and meet deadlines in a fast-paced environment.
• Objectives and Key Results (OKR)
• Product Requirements
• Product Backlog Management
• Root Cause Analysis (RCA)
• Solution Delivery

Responsibilities

• Translate the product vision and strategy for Guardian’s online self-service portal and/ or mobile app into actionable team backlogs, including user stories with clear acceptance criteria and tasks, ensuring alignment with business goals and customer needs.
• Work closely with the Product Manager to prioritize and implement process improvements, track progress and communicate updates to stakeholders
• Collaborate closely with other Product Managers, business stakeholders, and technical leads to deliver high-impact solutions.
• Serve as a bridge between customer-facing activities and internal IT teams, ensuring clear communication and alignment.
• Document and communicate business and technical requirements, supporting both strategic and tactical initiatives.
• Manage and mentor a small team of developers and testers, driving execution on priority items and fostering a culture of continuous improvement.
• Conduct go-to-market readiness activities and support release planning.
• Integrate customer research and feedback into product development cycles.
• Ensure digital solutions are compliant.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees