Sr Product Owner - Salesforce

CNX

1d • $105,000 - $125,000 • Hybrid

About The Position

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking a Technical Product Owner with deep expertise in Salesforce Service Cloud to drive the vision, roadmap, and delivery of customer service and care solutions. This role partners closely with business stakeholders, architects, and engineering teams to translate complex service requirements into scalable Salesforce solutions that improve agent efficiency and customer experience. The ideal candidate brings a strong blend of Salesforce technical depth, Agile product ownership, and hands-on experience with Service Cloud capabilities in a large, integrated enterprise environment.

Requirements

• 5+ years of experience as a Product Owner or Technical Product Owner on Salesforce platforms
• Deep hands‑on knowledge of Salesforce Service Cloud in a production enterprise environment
• Strong understanding of Agile / Scrum methodologies
• Ability to work closely with technical teams on integrations, APIs, and complex workflows
• Excellent stakeholder communication and prioritization skills

Nice To Haves

• Experience in Telecom, Media
• Exposure to Experience Cloud, portals, or self‑service solutions
• Salesforce certifications such as: Salesforce Certified Administrator Salesforce Certified Service Cloud Consultant

Responsibilities

• Own and manage the Salesforce Service Cloud product backlog, ensuring alignment with business priorities and customer experience goals
• Lead backlog grooming, sprint planning, reviews, and retrospectives for Agile delivery teams
• Translate business needs into clear epics, user stories, and acceptance criteria, with a strong focus on service workflows
• Serve as the voice of the customer and care agents, incorporating feedback into ongoing enhancements
• Drive design and optimization of Service Cloud features, including: Case Management Omni‑Channel & Routing Knowledge Management CTI / Telephony integrations Service Console & Agent Workspace
• Partner with architects and developers on solution design, integrations, and scalability
• Ensure solutions follow Salesforce best practices for performance, security, and maintainability
• Collaborate with People Solutions, Operations, Engineering, QA, and Business Leadership to align delivery with strategic goals
• Manage cross‑team dependencies across middleware, billing, provisioning, and downstream systems
• Act as a product ambassador, communicating roadmap, releases, and changes to stakeholders

Benefits

• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed