Sr Product Owner, Sales & Customer Experience

Equity Residential • Chicago, IL

215d • $169,000 - $206,000

About The Position

At Equity Residential, we are embarking on an exciting transformation journey to revolutionize our technology capabilities to drive operational excellence and fuel digital innovation across our company. Our Product Owners serve pivotal roles in shaping this future, acting as the dynamic force to ensure we are meeting our evolving business needs and delivering groundbreaking value. As visionary leaders, Product Owners are responsible for the entire lifecycle of applications and platforms for their business teams, driving strategic innovation, architectural breakthroughs, and operational excellence. Product Owners serve as the essential link between technology and business, championing bold execution, igniting innovation, and spearheading digital evolution across their spheres. Fueled by Agile principles, they bring a collaborative and solutions-driven spirit to every endeavor, pursuing continuous improvement, forging powerful cross-functional alliances, and cultivating a vibrant culture of innovation, agility, and operational excellence.

Requirements

• Bachelor's degree in related field or equivalent work experience required.
• 8+ years of experience in technology project management or similar IT management roles.
• 5+ years of experience in Program or Product Management, preferably in digital marketing, website development, customer channels or similar.
• Proven work experience with Agile methodologies and tools.
• Internal influencer, culture carrier, negotiating, and consulting skills.
• Excellent communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Demonstrated ability to identify, assess, and mitigate risks associated with projects.
• Capable people manager with a track record of leading high performing teams.
• Expert knowledge across a variety of marketing and sales solutions.
• Familiarity with leading website and mobile app development platforms.
• Demonstrated results of improved lead generation, customer engagement and revenue leveraging sales with AI-driven and/or marketing automation capabilities.
• Proven ability to translate complex business needs into technical requirements.
• Experience in real estate, hospitality, and/or multi-family a plus.

Responsibilities

• Collaborates, influences and partners with leadership across all Sales, Marketing and Customer Experience focused teams to align business strategy, technology priorities and roadmap, both near and long-term.
• Leads the planning and execution of key sales, CRM/relationship management, and B2C multi-channel technology replacements, ensuring minimal disruption to business operations.
• Manage the full lifecycle of key sales, CRM/relationship management, website, and B2C multi-channel customer experience-related system implementations.
• Drives the strategic evolution and integration of core operational platforms, including Property Management Systems (PMS), billing systems, and contact center technologies.
• Facilitates effective collaboration and resource allocation across technical teams to ensure seamless integration and optimal performance of interconnected systems.
• Serves as the ultimate single-point-of-contact and/or escalation point to major technology related priorities for the assigned business area(s).
• Delivers on the technology roadmap. Executes on projects. Accountable for project charter, deliverables, and overall project delivery and success.
• Drives innovation, stays current on industry trends, and researches and pilots new technologies.
• Owns the application suite for assigned business areas, key business, and vendor relationships; develops RFPs and negotiates contracts.
• Has budget accountability for technology operating costs and projects within assigned business area(s).
• Serves as a technical expert on important regulations that impact the Product Owner's assigned business area(s).
• Manages the team responsible for delivery of technology capabilities, including project team members and development resources.
• Ensures compliance with cybersecurity requirements, manages third-party vendor risk, and adheres to corporate IT standards.
• Influences external software vendor features and roadmap.
• Represents the Company in a professional manner at all times.
• Performs other duties as necessary.

Benefits

• Medical, dental, vision care and wellness programs
• Paid holidays, annual vacation time, paid sick leave, new parent benefits, adoption assistance
• Competitive Compensation, 401(k) Retirement Savings Plan, Rent Discounts, FSA/HSA, and company-paid life & disability insurance
• Paid Community Service Hours
• Leadership Development, Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Real Estate
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees