Sr Product Mgr - Physical Security Applications Platform

Johnson Controls, Inc.•Westford, MA

40d

About The Position

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! We are looking for a seasoned and detailed-oriented Platform Product Manager to lead the definition, evolution, and scale of our One Security Platform (OSP); a cloud-native platform underpinning our Access Control, Video Surveillance, and AI-powered security products. This is a pivotal role responsible for enabling product teams, partners, and developers to innovate and build upon a shared, extensible foundation. The ideal candidate brings hands-on experience building and launching software platforms, a deep technical understanding of APIs, multi-tenant cloud architecture, and ideally a background in physical security or IoT integrated solutions.

Requirements

5+ years of experience in software product management, with 2+ years specifically focused on platform service-connected products.
Proven experience building or managing cloud-based, multi-tenant platforms used across multiple products or services.
Deep understanding of APIs, microservices architecture, authentication/authorization, and platform reliability patterns.
Experience working with engineering teams using Agile/Scrum methodologies.
Strong analytical, strategic thinking, and cross-functional communication skills.
Ability to translate abstract needs into detailed product requirements and roadmaps.
Comfortable managing technical complexity, prioritizing competing demands, and aligning cross-functional stakeholders.

Nice To Haves

Experience in Physical Security and IoT domains is a Plus.
Experience launching developer programs, API marketplaces, or partner enablement platforms is a Plus.
Background in UX/UI frameworks, design systems, or developer toolkits is a Plus.

Responsibilities

Own and define the product vision, strategy, and roadmap for the core platform services and APIs that power OSP.
Collaborate with product, engineering, and architecture teams to build scalable, secure, and reusable services.
Translating stakeholder needs into platform capabilities that enable rapid product development across teams.
Define APIs, SDKs, and frameworks to enable third-party partners to integrate with OSP.
Champion a great developer experience (DX): from onboarding to documentation to supportability.
Work with internal teams and partners to establish integration guidelines, sandbox environments, and governance models.
Partner with access control, video, and AI product teams to ensure platform consistency and adoption.
Manage platform backlog, prioritize work across stakeholders, and coordinate across scrum teams.
Lead cross-team initiatives to ensure platform scalability, performance, and compliance.
Understand and incorporate security industry requirements (e.g., SOC 2, GDPR, FICAM, FIPS 201, NDAA) into platform design.
Collaborate with infosec and compliance teams to ensure platform readiness for regulated environments.
Advocate for consistent, unified UX across products built on the platform (UI frameworks, identity, permissions, etc.).
Partner with design and front-end teams to enable shared UI components and design systems.
Define and track KPIs for platform adoption, usage, reliability, and developer satisfaction.
Continuously gather feedback from internal teams and partners to improve platform usability and performance.

Benefits

Competitive salary and bonus plan
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities with outstanding internal resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy

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