Sr. Product Manager - Utility Network

Full-time - Mid Level

Redlands, CA

About the position

Join a team of product managers looking to bring Esri’s next generation network technology to the utility and telecom industries. You will be focused on the future of network management across the ArcGIS portfolio working with internal Esri staff, customers, distributors and business partners to spread the message on our network technology and how it helps to modernize the process of managing utility and telecom assets and feed data to other mission critical systems. You will have the challenge of not only evangelizing the capabilities of the utility network and related technology, but also helping to define and prioritize how the technology moves forward.

Responsibilities

• Gather and prioritize feedback from end users and administrators to influence product direction and explore trends
• Provide product expertise with key customers to understand their business needs and drive software direction
• Keep up to date on the latest advancements and trends to ensure proper alignment of product strategy, and delivery of resources that enable effective and productive solution development
• Assist utility sales and marketing teams, as well as the extended distributor and partner networks with innovative demos and other presentation materials around the utility network capabilities, direction, and priorities
• Provide timely messaging around the utility network via blogs and other publicly facing documentation; this will consist of taking components of the product and walking through functionality and capability as it applies to the various business sectors
• Brief senior management on the direction of network technology including timelines, priorities, and current status of customers
• Help minimize implementation issues by providing internal staff, partners, and end customers with information on current and upcoming releases
• Apply your domain knowledge of utilities and telecoms, as well as feedback gained in the field to educate development staff on needs and required direction

Requirements

• 5+ years of experience in product management or a product role (engineering, development, support, and more)
• Domain knowledge and experience in the utility and telecom industries
• Ability to research customer problems and synthesize them into product requirements
• Capability to effectively document and verbally communicate market requirements to various teams and stakeholders
• Experience giving presentations to audiences with varying level of technical expertise
• Strong leadership skills, guiding teams through decision-making, achieving consensus, and balancing multiple perspectives
• Ability to travel 10%-20% of the time to customer sites, conferences, trade shows, and other strategic meetings and events
• Bachelor's in computer science, GIS, or related field

Nice-to-haves

• Experience with ArcGIS Enterprise, ArcGIS Pro, and other Esri technology in a product support, product planning, or consulting environment
• Understanding of existing ArcGIS geodatabase functionality and database integration options
• Familiarity with the utility network and/or other Esri network technology

Benefits

• Medical, dental, vision, basic and supplemental life insurance for employees (and their families)
• 401(k) and profit-sharing programs
• Minimum accrual of 80 hours of vacation leave
• Twelve paid holidays throughout the calendar year
• Opportunities for personal and professional growth