Sr. Product Manager, Travel Assistance (A&H)

Chubb • Philadelphia, PA

80d

About The Position

As Senior Product Manager for Travel Assistance within the Accident and Health (A&H) team at Chubb, you will play a key role in shaping and managing our Travel Assistance Program. This role blends strategic product leadership with hands-on operational execution and vendor partner oversight. You'll be responsible for evolving our assistance offerings, ensuring vendors deliver on service expectations, and supporting day-to-day operations that keep the program running smoothly. We're looking for a strategic thinker who can also roll up their sleeves — from developing product strategy and managing vendor performance to responding to escalations, supporting internal communications, and handling operational tasks that ensure seamless service delivery for policyholders.

Requirements

• 5+ years' experience in product management, insurance operations, and/or business analysis within health and travel insurance, or assistance services
• Strong understanding of global insurance products and services, and/or experience working with international healthcare and travel assistance companies that include third-party emergency medical and security services
• Proven ability to balance strategic product ownership with hands-on operational execution
• Demonstrated experience managing or partnering with external service providers, including performance monitoring and audits
• Excellent written, verbal, and presentation skills; able to communicate complex service models to diverse audiences
• Analytical skills with experience in reporting, trend analysis, and data-driven decision-making
• Bachelor's degree in business, insurance, healthcare, or related field (or equivalent experience)

Nice To Haves

• Flexibility to support occasional after-hours escalations or urgent operational needs

Responsibilities

• Lead the strategy, development, and execution of the travel assistance product roadmap, ensuring alignment with business goals and market trends
• Integrate assistance services into insurance products, promote program awareness, and identify opportunities for growth through market research
• Serve as subject matter expert in cross-functional and client/broker meetings; develop training and enablement materials; communicate program updates and insights to stakeholders
• Manage relationships and performance of global medical and security assistance vendors, ensuring compliance, driving improvements, and supporting contract renewals
• Oversee daily operations, act as escalation point for critical incidents, maintain accurate customer data, participate in on-call rotation, and provide program reporting and analytics

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree