Sr. Product Manager, Technical, Global Delivery Experience (GDCX)

Amazon • New York, NY

42d

About The Position

The significance of Global Delivery Experience (GDCX) team cannot be
overstated—it's a linchpin for customer experience on our retail site. Our GDCX
team is passionate about creating world-class customer journeys from discovery
to post purchase. Your work will directly impact how millions of customers
experience Amazon's delivery services, making each interaction more intuitive,
transparent, and delightful. We are looking for a highly creative and customer
obsessed, Senior Product Manager (Tech) to lead the delivery experience strategy
in discovery portion of the Shopping CX and for specific events and holidays
across our retail store worldwide.

In this role, you'll craft transformative solutions that bridge customer needs
with Amazon's global delivery systems. Discovery delivery messaging is critical
for Amazon's customers to help them understand the most relevant delivery
benefits early in the shopping journey, driving customer engagement and billions
of dollars in net new annual CSales for Amazon. In this role, you will lead
ideation, design, development, and ongoing management of discovery delivery
experience. You will have a dedicated tech team, along with UX, finance, and
legal partners to refine and execute your strategy and support execution.

Given the strategic importance of this space, this role requires excellent
customer driven product and business judgment, strong written and oral
communication skills, and ability to operate independently. The ideal candidate
for this high-visibility position has high customer obsession, strong
influencing and engagement skills, the ability to dive deep and quickly get up
to speed on a diverse set of customer and business challenges, and a successful
track record of setting the vision for and driving cross-functional initiatives
to completion.

Your day will be a dynamic blend of strategic thinking and collaborative
execution. You'll engage with cross-functional teams, diving deep into customer
insights, designing innovative delivery solutions, and developing strategies
that create seamless, intuitive experiences. From ideation to implementation,
you'll be at the forefront of shaping how customers interact with Amazon's
delivery services.

Requirements

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Nice To Haves

• Experience in building and driving adoption of new tools

Responsibilities

• Develop a comprehensive, multi-year strategic vision for pre-checkout
• Create and refine product requirements, collaborating closely with engineering teams to launch innovative features
• Prioritize and implement new capabilities in partnership with worldwide product teams
• Conduct deep customer research to identify emerging insights and market trends
• Analyze and report on critical performance metrics to drive continuous improvement

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level